Regional Technical Support Specialist
2 weeks ago
**Your Job**
This role is National and provides pre and post technical support to the organisation in ANZ. This will be best achieved in developing effective relationships with key customers, distributor partners, consultants, and CI partners to help them realize value from expert technical advice in relation to structured cabling solutions. This knowledge and experience is also required on occasions to deliver and co-ordinate training of the four pillars which underpin our business.
It is expected that you will engage and support the global collaboration of the Global Technical group to ensure global alignment of communication with the other technical team members is used as a learning and experience platform to leverage information and problem solving from a global structured cabling solutions provider.
This role reports to the Regional Sales Director for ANZ.
**Our Team**
Molex Connected Enterprise Solutions has an exciting opportunity for a National Technical Support Specialist to join our team.
Role type: Full time, remote (not office based). Can be based in Melbourne, Sydney or Brisbane.
**Salary**: DOE
Holiday: 20 days + public holidays
Mobile & laptop supplied plus car allowance
**What You Will Do
- Proactively work with the sales team to ensure the role is seen as value add to the business on ongoing basis by staff and our external 4 customer pillars - Distribution, Consultant, CI and end user
- Collaborate with other global technical staff to share and collate technical information, develop globally aligned technical solutions and proactively work to create a seamless global technical organisation.
- Provide interaction and contribution with the online Customer Service Portal system including development of technical white papers, supporting technical documentation and training materials.
- Co-ordinate and conduct installer practical training
- Maintain and update required records, testing parameters and other information that will be required by the sales organization to secure projects and other business opportunities.
**Who You Are (Basic Qualifications)**
- 5 to 10 years in a similar role
- Good understanding of the current Structured Cabling marketplace in ANZ and strong technical knowledge in copper and fibre Structured Cabling Solutions.
- Background in Structured Cabling Installation practices and sound understanding of relevant standards as they relate to our industry.
- Organizational skills to anticipate, plan, prioritize and self-monitor workload.
- Flexible and enthusiastic with ongoing drive for self-improvement and positive contribution
- Able to travel to customers as needed.
**What Will Put You Ahead**
- BICSI -RCDD accreditation
- Ability to form relationships and influence internal and external key stakeholders
- Confident presentation skills
**Who We Are**
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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