Service Desk Analyst

3 weeks ago


Sydney, Australia Ashdown Consulting Full time

$65,000 - $75,000 + super
- Permanent Opportunity
- Location: CBD

**Service Desk Analyst**
- $65,000 - $75,000 + super
- Permanent Opportunity
- CBD location

**About the Company**
The client is a Luxury Australian fashion retailer who is has a reputation for providing high quality goods across products such as bags, eye ware and other accessories. With over 50 stores across Australia and abroad they have a strong history of industry changing fashion across the Australian market.

**About the Role**
To work as an integral member of the IT Team, you will be required to provide effective and efficient IT support across Australia and Internationally. You will be responsible for providing IT support and maintenance of back Office and Retail Stores various IT systems in order to maximise operational effectiveness across the seven days of the week.

**Key Responsibilities**
- Responsible for providing 1st and 2nd level support to all users at Head Office, and Retail outlets.
- Responsible for ensuring all issues are triaged in within set SLAs actioned within the ITIL framework
- Responsible for ensuring all issues and tickets are resolved in a timely fashion and logged in JIRA ticketing system
- Responsible for providing Point of Sale and helpdesk support to our Retail outlets.
- Responsible for onboarding and offboarding processes
- Help administer the CISCO network and systems monitoring tools.
- Support and troubleshoot POS system, Desktops, Microsoft 365 and other communications solutions.
- Support and maintain Windows PCs, MAC, laptop and phone hardware.

**About you**
- 1-2+ years helpdesk technician experience
- Experience with Windows 10 and Mac OSX
- Experience administering Windows Servers 2008 - 2019 and Hyper-V
- Exposure to Active Directory and LAN networks
- Tech savvy with knowledge of the workings of Desktop computers and their connectivity
- Windows desktop SOE build and MAC desktop experience
- Ability to autonomously triage, resolve 1st and 2nd level faults and escalations
- Excellent communication skills, professional, enthusiastic, and can-do attitude
- Availability and flexibility to be scheduled for on-call rosters and after-hours escalation

**What’s in it for you**
- Opportunity for career growth
- Generous company discounts
- Easy to access location



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