Itil Change Manager

7 months ago

Macquarie Park, Australia DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

There is a strong pipeline of upcoming projects involving delivery of best practice standards and methodologies of high availability and computing technology.

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

An exciting opportunity now exists for an** experienced Change Manager** to own and run the ITIL based process across a key Government account.

**Role**:
The role of Change Management is to minimize service disruption to clients businesses by:

- Providing a structured process, which enables a consistent approach to the logging, assessment, approval and review of changes.
- Providing visibility and communication of changes through change meetings

**Responsibilities**:
**Process Development**:

- Ensure that change control policies, processes, and standards are implemented
- Ensure that change control policies, processes, and standards are complied with and all parties understand the requirements of the process and policies
- Manage change activity to ensure mínimal impact to the customer through the use of effective change control policies, processes, and standards.
- Assist with the development and implementation of Change Control processes

**Day to Day Responsibilities**
- Daily co-ordination of customer and vendor changes with affected parties, ensuring compliance to process.
- Preparation of and chairing Change Advisory Board, Technical Assessment Meetings.
- Creation and distribution of notifications for major impact changes.
- Producing and publishing a daily schedule of changes to ensure visibility of change activity occurring.
- Suggest necessary changes to and assist in any UAT testing of the Change Control system.
- Provide compliance measurement and reporting against the change policies, standards and processes.
- Ensure changes to the Change Management process are clearly defined and communicated to the user base.
- Ensure issues relating to change management are reviewed and remedial action recommended.

**General Activities**
- Client and Vendor relationships are managed in a professional manner.
- Act as a role model in the implementation of policies, standards and practices.
- Ensure all work is carried out in full accordance to appropriate policies and procedures including, but not limited to, those concerned with security, change control, health and safety, quality, risk and asset management and incident reporting.
- Manage personal workload through workflow planning and prioritization.
- Support and communicate within and across the Customer, vendor and DXC Teams.
- Provide timely feedback to senior management regarding issues affecting quality of service to Clients
- Support and coach DXC staff in the use of the DXC Change Management Processes
- Participate in local and regional meetings in relation to Change Management
- Delivering quality by adherence to the DXC methodologies
- Maintain documentation of policies and procedures and timeframes relating to Change Management for APJ
- Identify and complete required personal development training / education programs
- Team and Change meetings are attended and actions followed through

**Qualifications / Experience & Skills Requirements**
- Tertiary qualifications and/or relevant operational IT and business experience.
- ITIL Foundations Certificate
- ITIL Cross Functional experience
- Sound knowledge of and/or experience in the use of Change Management Processes.
- Experience with Infrastructure delivery
- General knowledge of Service Delivery Capabilities
- Must meet and maintain security clearance requirements of DXC and relevant client(s).
- Supporting the business / projects may require out of business hours involvement
- Occasional travel may be required in order to support business
- Knowledge of Service Management tools
- Facilitate Meetings, Time Management skills
- Excellent communication skills (written and oral), with experience interacting with all levels of management

**Clearance**

To be eligible for this position you must:

- Be an Australian citizen
- Have ability to obtain and maintain Baseline Australian Defence security clearance

**Your working environment**

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each othe

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