Itil Service Management Lead

2 months ago

Osborne Park, Australia Mineral Resources Full time

Osborne Park, WA, Australia, 6017- Permanent, Full time**MinRes can offer you**
- ASX 200 Company - A dynamic global leader with cutting edge innovation
- We invest in your career, with a focus on leadership, upskilling, training and development programs
- Live Your Best Life Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life - Health, Family, Recreation and Your Future with MinRes

**NOW to join the **_MinRes Family_**, a Company on the Move**

**The Opportunity**

Mineral Resources is seeking ITIL Service Management Lead to join our IT Operations team. You will be responsible for leading and managing the Major Incident and Change Management functions within the IT Service Management framework.

A key component of the role is to ensure major incidents are effectively managed to restore service operations as quickly as possible, minimising impact on business operations. Additionally, the role focuses on overseeing the change management process, ensuring that changes are implemented in a controlled and efficient manner with mínimal risk to business operations

This position reports directly to IT Operations Manager and be based at our MinRe HQ office in Osborne Park.

**Key Responsibilities**
- Lead, develop and implement best practice Service Management policies, procedures, processes and standards for Digital Technology Operations with focus on continuous improvements.
- Ensure root cause analysis and incident trend analysis is conducted to prevent the recurrence of major incidents.
- Lead Major Incident Management processes and coordinate with cross-functional teams to facilitate timely resolution.
- Act as the point of contact for incident escalation and manage communication to stakeholders during major incidents
- Develop and implement tools and systems for tracking incidents and reporting on incident management KPIs.
- Oversee the change management process, ensuring all IT changes are logged, assessed, and approved through a controlled process.
- Chair Change Advisory Board (CAB) meetings to evaluate and approve/reject proposed changes based on risk and impact assessments.
- Implement automated workflows for change requests to enhance efficiency and reduce manual processing errors..
- Monitor and report on change success rates and service disruptions caused by changes, implementing continual improvements.
- Implement post-change reviews to ensure change outcomes meet objectives and identify areas of improvement.
- Drive initiatives for operational efficiencies, including process automation, improved collaboration, and reduction in downtime or disruption caused by incidents or changes.
- Promote the use of ITIL best practices and champion process improvement activities across the organisation.

**What is Required**
- Relevant Tertiary Information Technology Qualificaition or Industry Certification
- Background knowledge in ITIL Service Management ISO / IEC 20000-1
- Experience and hands-on experience in ITIL based Incident and Change Management roles within large complex organisations
- Proven track record in implementing and managing ITIL Processes
- Strong experience in using and configuring ITSM tools such as ServiceNow or equivalent
- Strong communication and stakeholder engagement during high pressure situations such as critical incidents.
- Experience in managing stakeholders’ expectations and presenting incident status and change impacts to senior leadership.
- ITIL Certification is must and knowledge of other ITSM frameworks or methodologies such as COBIT or Lean IT is a plus
- Strong problem-solving skills and a passion for technology.
- Excellent team collaboration abilities.

**About Mineral Resources**

MinRes is a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. With a focus on people and innovation, MinRes has become one of the ASX’s best-performing companies since listing in 2006.

  • Itil Change Manager

    7 months ago

    Macquarie Park, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. There is a strong pipeline of upcoming projects involving delivery of best practice standards and methodologies of high availability and computing technology. At DXC we pride ourselves on delivering excellence in...

  • Service Delivery Lead

    1 month ago

    Macquarie Park, Australia Blackwoods Full time

    See the direct impact of your technical expertise come to life - Opportunities for learning and development - Blackwoods - one of the leading B2B suppliers of industrial equipment In this role, you will play a crucial role in the delivery of IT Services across the business. Leading the Level 1 and Level 2 IT Support Teams, you will ensure efficient and...

  • IT Change Management Lead

    4 weeks ago

    Collingwood Park, Queensland, Australia Bank Australia Full time

    Do you want to be part of a forward-thinking financial institution that prioritizes social and environmental responsibility? Bank Australia, a certified B Corp, is looking for an experienced IT Change Management Lead to join our team in Collingwood Head Office.This permanent, full-time role will oversee and coordinate changes in IT systems and processes,...

  • IT Service Desk Analyst

    7 months ago

    Osborne Park, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Expert IT Service Delivery Lead

    3 weeks ago

    Sydney Olympic Park, New South Wales, Australia flourish Australia Full time

    Flourish Australia is a leading community mental health organisation dedicated to supporting people with mental health issues.Job OverviewThis role offers an attractive salary package of AUD 120,000 - 150,000 per annum, commensurate with experience and skills. Tax-free salary packaging up to AUD 15,900 is available. The successful candidate will lead our IT...

  • Service Delivery Manager

    6 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • IT Service Delivery Manager and Technical Lead

    3 weeks ago

    Sydney Olympic Park, New South Wales, Australia flourish Australia Full time

    About the Role">This is an exciting opportunity to join Flourish Australia as an IT Service Delivery Manager and Technical Lead, responsible for leading a team of IT professionals in delivering exceptional support services.The IT Service Delivery Manager and Technical Lead will be responsible for managing the full spectrum of IT support, from initial...

  • Supervisor Service Operations

    7 months ago

    Sydney Olympic Park, Australia NSW Government -NSW Rural Fire Service Full time

    **Supervisor Service Operations** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $122,491 - $134,981 p.a. plus 11% superannuation - Location: Sydney Olympic Park - Ongoing learning and development - One ‘Agreed Absence’ leave day per calendar month in recognition of the hours worked...

  • IT Service Desk and Technology Operations Manager

    4 weeks ago

    Sydney Olympic Park, New South Wales, Australia flourish Australia Full time

    Flourish Australia is a leading mental health organisation with a strong commitment to supporting individuals and communities in need. We are currently seeking an experienced IT Service Desk and Delivery Manager to join our Support Hub team at Sydney Olympic Park.The successful candidate will lead a team of IT professionals in delivering exceptional support...

  • Knowledge & Service Catalogue Manager

    3 months ago

    Macquarie Park, Australia Optus Full time

    **Location**: Macquarie-Park, NSW **Company**: Optus **Type**: Full Time **Job ID**: 161121 **Date**: 6 October 2024 1:51 AM At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in...

  • IT Service Desk and Delivery Manager

    1 month ago

    Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting new opportunity for an IT Service Desk and Delivery Manager** to join our Support Hub team at Sydney Olympic Park!**: The position available is: - **Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available**: -...

  • Study Lead Manager

    6 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Customer Service Manager

    6 months ago

    Osborne Park, Australia BESFIT Recruitment Full time

    **About Us** Stanlee Hospitality Supplies is a proudly Australian owned and operated company based in Osborne Park, Western Australia. We specialize in providing top-notch catering equipment, commercial kitchenware, cookware, and a wide range of hospitality and healthcare supplies. With a commitment to quality and customer satisfaction, we strive to be the...

  • Customer Service Manager

    4 weeks ago

    Osborne Park, Australia Next Bike Australia PTY LTD Full time

    **Position: Customer Service Manager** **Location**: Osborne Park, Western Australia **Employment Type**: Full-Time **Salary Range**: $80,000 - $90,000 annually + Super. **Company Overview**: Next Bike Australia PTY LTD is a leading provider in the cycling industry, offering innovative and tailored solutions to our global client base. With operations...

  • Assistant Service Manager

    6 months ago

    Osborne Park, Australia Eagers Automotive Full time

    Permanent Full-time position | Located in Osborne Park \ Ford Brand - Supportive & Friendly team environment |Safe & well-equipped workshop - Be a leader in a dealership that is growing and thriving with exciting new produ **Eagers Automotive (AHG)** is currently seeking a highly talented Assistant Service Manager to help lead our busy Service department...

  • Identity & Access Management Lead

    2 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Permanent, Full time**MinRes can offer you!** - ASX 200 Company - A dynamic global leader with cutting edge innovation - We invest in your career, with a focus on leadership, upskilling, training and development programs - Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock...

  • Executive ServiceNow Platform Lead

    1 month ago

    Parramatta Park, Queensland, Australia AMP - General Full time

    About AMPAMP is a forward-thinking company in the financial services industry. Our mission is to help people create their tomorrow while creating our own.Job Description:ServiceNow Platform Owner - Financial ServicesWe are seeking an experienced ServiceNow Platform Owner to join our team in this exciting time of transformation and innovation. As a key member...

  • Service Coordinator

    6 months ago

    Edmondson Park, Australia LEAD GROUP Full time

    **About you**: - An allrounder, someone who can turn their hand quickly to tasks - Helping with the organisations day-to-day activities, work in a fast-paced - Experience working as a Service Coordinator for a Joinery/Construction Company **Your duties will include**: - Managing and scheduling bookings and pre planned maintenance - Answering incoming...

  • Identity & Access Management Lead

    2 months ago

    Osborne Park, Australia Mineral Resources Full time

    MinRes can offer you! ASX 200 Company - A dynamic global leader with cutting edge innovation We invest in your career, with a focus on leadership, upskilling, training and development programs Live Your Best Life!  Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation...

  • Shared Services Manager

    2 weeks ago

    Osborne Park, Australia SCOTT PARK GROUP Full time

    Scott Park Group is one of the fastest growing building groups in Australia. Through innovative home design, technology integration and detail-focused customer service, the Group has attracted the highest construction awards and become an industry leader. We are currently seeking a Shared Services Manager to join our corporate Accounts team. Reporting to...