General Manager

4 weeks ago

Doncaster East, Australia Onemda Full time

**Position**

**Description**

**OVERVIEW**

Position Title General Manager Service Support

Department Shared Support

Reports To Chief Executive Officer

Location Primary location - Doncaster East

Date Prepared February 2024

**PURPOSE**

The General Manager - Service Support is responsible for planning and directing Onemda’s service support

functions to ensure and optimise performance in productivity, service standards and financial sustainability.

Reporting directly to the CEO, the GM - Service Support will play a pivotal role in:

- Contributing to the development and implementation of strategies aiming to promote and deliver

Onemda’s vision
- Creating and overseeing the undertaking of operational plans for the attainment of goals and

objectives as set out in the strategic plan
- Consolidating the building of an effective team of Service Support leaders by provision of guidance,

coaching and advice
- Demonstrating consistent leadership in influencing and nurturing a desired cultural environment

within the Service Support team and organisationally; through communication, actions, priorities
and choosing what is measured.

Key Internal Stakeholders
- People with a disability
- Board of Directors
- CEO
- Executive Leadership Team
- Business Stream Managers
- Service Support Teams

Key External Stakeholders
- Participants and Family and Care Givers of Onemda
- Contractors and Service Partners
- Disability Community
- Relevant Governing Bodies

**QUALIFICATIONS AND REGISTRATIONS**

**_Educational Qualifications: _**
- Tertiary qualification in Business Administration or relevant field
- A post graduate qualification would be well regarded
- Current Drivers Licence
- Membership of a relevant association or registration body is highly desirable

**KNOWLEDGE AND EXPERIENCE**

**Professional Skills**
- Proven experience in a Senior Management role such as General Manager, Executive Director,

Operations Manager etc
- Strong understanding of corporate finance and measures of performance, with high level business

acumen skills
- An analytical mind capable for “out-of-the-box” thinking to solve problems
- An in depth knowledge of corporate governance principles and managerial best practices
- Ability to drive innovation, quality improvement and practice standards across a broad service

portfolio
**Knowledge of the Disability Sector**
- Knowledge and understanding of relevant disability and human rights legislation, the principles of

the National Disability Insurance Scheme, Fair Work Act and other significant industrial, safety and
social welfare legislation
- Demonstrated ability to communicate effectively with participants, families, staff and relevant people

in the community with general knowledge of the disability sector
**Interpersonal Skills and Experience**
- Demonstrated ability to communicate effectively and exercise persuasive skills with key

stakeholders
- High level of interpersonal and communication skills (both written and verbal), including an ability to

represent and negotiate on behalf of the organisation
**MUTUAL COMMITMENTS**

**Equal Opportunity.** Onemda is committed to being an equal opportunity employer, aiming to provide every
employee with fair access to all workplace opportunities and benefits. In return, employees will treat each
other fairly, without discrimination.

**Diversity.** Onemda welcomes and embraces diversity through providing safe, positive, and nurturing
environment which celebrates the rich dimensions and contributions of diversity contained within each
individual.

**Safety Screening. **An offer of employment cannot be confirmed until the safety screening requirements
have been conducted, assessed and clearance has been given.

The safety screening process incorporates the completion of the following:

- NDIS Worker Screening Check
- Reference check (including, but not limited to, disciplinary action disclosure, confirmation of

qualifications and training and an understanding of appropriate behaviors)
- Victorian Disability Worker Exclusion Scheme (DWES) check

**Safeguards**: Vulnerable people have the right to be and feel safe. Onemda has zero tolerance for any
form of abuse.**
**KEY**
**PERFORMANCE**
**AREA**

**ACTIVITIES AND RESPONSIBILITIES**

**Leadership and**
**Strategy**
- Liaise with the CEO and executive management team in the development,

planning and execution of the organisations strategic plan, risk framework

and, quality and safety standards.
- Set a clear direction and strategy, and inspires and engages others with

their vision.
- Translates strategy into business and operational plans; empowers and

enables team to execute.
- Articulate to individuals and teams how they will contribute to delivering on

organisational strategy and purpose.
- Provision of leadership and guidance in the consideration of strategic

implications encountered in the management of complex issues and
challenges.
- Regularly communicates to build morale

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