General Manager

1 week ago

Doncaster East, Victoria, Australia Onemda Full time

Position

Description

OVERVIEW
Position Title General Manager Service Support

Department Shared Support

Reports To Chief Executive Officer

Location Primary location - Doncaster East

Date Prepared February 2024

PURPOSE
The General Manager - Service Support is responsible for planning and directing Onemda's service support

functions to ensure and optimise performance in productivity, service standards and financial sustainability.

Reporting directly to the CEO, the GM - Service Support will play a pivotal role in:

  • Contributing to the development and implementation of strategies aiming to promote and deliver
Onemda's vision

  • Creating and overseeing the undertaking of operational plans for the attainment of goals and
objectives as set out in the strategic plan

  • Consolidating the building of an effective team of Service Support leaders by provision of guidance,
coaching and advice

  • Demonstrating consistent leadership in influencing and nurturing a desired cultural environment
within the Service Support team and organisationally; through communication, actions, priorities
and choosing what is measured.

Key Internal Stakeholders

  • People with a disability
  • Board of Directors
  • CEO
  • Executive Leadership Team
  • Business Stream Managers
  • Service Support Teams
Key External Stakeholders

  • Participants and Family and Care Givers of Onemda
  • Contractors and Service Partners
  • Disability Community
  • Relevant Governing Bodies

QUALIFICATIONS AND REGISTRATIONS

_Educational Qualifications:
_

  • Tertiary qualification in Business Administration or relevant field
  • A post graduate qualification would be well regarded
  • Current Drivers Licence
  • Membership of a relevant association or registration body is highly desirable

KNOWLEDGE AND EXPERIENCE

Professional Skills

  • Proven experience in a Senior Management role such as General Manager, Executive Director,
Operations Manager etc

  • Strong understanding of corporate finance and measures of performance, with high level business
acumen skills

  • An analytical mind capable for "outofthebox" thinking to solve problems
  • An in depth knowledge of corporate governance principles and managerial best practices
  • Ability to drive innovation, quality improvement and practice standards across a broad service
portfolio

Knowledge of the Disability Sector

  • Knowledge and understanding of relevant disability and human rights legislation, the principles of
the National Disability Insurance Scheme, Fair Work Act and other significant industrial, safety and
social welfare legislation

  • Demonstrated ability to communicate effectively with participants, families, staff and relevant people
in the community with general knowledge of the disability sector

Interpersonal Skills and Experience

  • Demonstrated ability to communicate effectively and exercise persuasive skills with key
stakeholders

  • High level of interpersonal and communication skills (both written and verbal), including an ability to
represent and negotiate on behalf of the organisation

MUTUAL COMMITMENTS

Equal Opportunity. Onemda is committed to being an equal opportunity employer, aiming to provide every
employee with fair access to all workplace opportunities and benefits. In return, employees will treat each
other fairly, without discrimination.

Diversity. Onemda welcomes and embraces diversity through providing safe, positive, and nurturing
environment which celebrates the rich dimensions and contributions of diversity contained within each
individual.

Safety Screening. An offer of employment cannot be confirmed until the safety screening requirements
have been conducted, assessed and clearance has been given.

The safety screening process incorporates the completion of the following:

  • NDIS Worker Screening Check
  • Reference check (including, but not limited to, disciplinary action disclosure, confirmation of
qualifications and training and an understanding of appropriate behaviors)

  • Victorian Disability Worker Exclusion Scheme (DWES) check

Safeguards:
Vulnerable people have the right to be and feel safe. Onemda has zero tolerance for any
form of abuse.**
KEY

PERFORMANCE

AREA

ACTIVITIES AND RESPONSIBILITIES

Leadership and

Strategy

  • Liaise with the CEO and executive management team in the development,
planning and execution of the organisations strategic plan, risk framework

and, quality and safety standards.

  • Set a clear direction and strategy, and inspires and engages others with
their vision.

  • Translates strategy into business and operational plans; empowers and
enables team to execute.

  • Articulate to individuals and teams how they will contribute to delivering on
organisational strategy and purpose.

  • Provision of leadership and guidance in the consideration of strategic
implications encountered in the management of complex issues and
challenges.

  • Regularly communicates to build morale

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