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General Manager

4 months ago

Doncaster East, Australia Onemda Full time

**Position**

**Description**

**OVERVIEW**

Title
Group Services Campus Coordinator Administration
Officer

Department Client Services

Reports To ACR Campus Coordinators.

Location Doncaster East

Date Prepared March 2024

**PURPOSE**

This role is responsible for ensuring general administrative support to the ACR Campus Coordinators.

**PARAMETERS**

Key Internal Stakeholders Management, administrative teams and general staff

Key External Stakeholders All visitors to Onemda

**QUALIFICATIONS AND REGISTRATIONS**
- Relevant training and qualification (desirable)

**KNOWLEDGE AND EXPERIENCE**
- Previous experience in a similar role
- Proficiency in MS Office is essential
- CRM experience is essential
- Proven experience problem solving

**CORE SKILLS
**Specialist Skills and Knowledge**
- Well-developed customer service skills
- Strong written and verbal communication skills
- Strong organisational and time management skills
- High attention to detail
- Ability to work autonomously and as part of a team
- Enthusiastic, professional and customer focused (internally and externally)

**Interpersonal Skills**
- High level of interpersonal and communication skills (both written and verbal)
- Ability to work collaboratively across all areas of the organisation
- Demonstrated ability to communicate effectively with persons with a disability, staff and advocates

**MUTUAL COMMITMENTS**

**Equal Opportunity.** Onemda is committed to being an equal opportunity employer, aiming to provide every
employee with fair access to all workplace opportunities and benefits. In return, employees will treat each
other fairly, without discrimination.

**Diversity.** Onemda welcomes and embraces diversity through providing safe, positive and nurturing
environment which celebrates the rich dimensions and contributions of diversity contained within each
individual.

**Safety Screening. **An offer of employment cannot be confirmed until the safety screening requirements
have been conducted, assessed and clearance has been given.

The safety screening process incorporates the completion of the following:

- Criminal history check (crimcheck.org.au)
- Reference check (including, but not limited to, disciplinary action disclosure, confirmation of

qualifications and training and an understanding of appropriate behaviors)
- Disability Worker Exclusion Scheme (DWES) check

**Safeguards**: Vulnerable people have the right to be and feel safe. Onemda has zero tolerance for any
form of abuse.**
**KEY**
**PERFORMANCE**
**AREA**

**ACTIVITIES AND RESPONSIBILITIES**
- Administration- Assisting with scheduling stream meetings and undertaking meeting

minute writing
- Complete debit card reconciliations and forward these to Coordinators

for sign-off
- Coordinate invoice processing including approvals
- Assist with the preparation of correspondence to participants and

families.
- Stocking of consumables and stationery for the program rooms.
- Undertake photocopying, collating and binding tasks.
- Assist with the preparation of notices as required.
- File documentation to ensure efficient and easy access for retrieval.
- Support Coordinators with other general administrative tasks as

needed.

Participant related
documentation
support
- Send Welcome letters and Welcome Packs to new participants.
- Complete data entry in Penelope, e.g. attendance records, billing cart

items, changes in support levels, maintain currency of demographic
data.
- Other administrative tasks related to participant file management

including monitoring the Document Register, following up expired
specialised health plans and care documents, uploading these
documents to Penelope, monitoring the completion of Outcome Reports
and My Plans including follow up.
- Ensuring Risk Assessments are uploaded to Penelope.
- Provide administrative support to Onemda Council including agenda

preparation, meeting minutes, collating feedback forms.
- Summarise My Plan feedback and other participant and family feedback

received.

Staff recruitment,
rostering and training
- administrative
support
- Assist with day-to-day rostering of staff and backfill as directed by the

Coordinators.
- Coordinate the completion of Employee Variation Forms.
- Provide support with the recruitment process including arranging

interviews for staff once short listed by Coordinators, attending
interviews for the purpose of recording interview notes, following up
referee checks as directed by the Coordinators, assisting with staff
induction, completing onboarding and offboarding tasks.
- Provide support with staff training including liaising with P&C to organise

training sessions as required, ensuring training attendance records are
completed, follow up with staff re completion of outstanding training.
- Coordinate the processing of timesheets.
- Forward completed staff supervision documents to P&C.
- Maintain up-to-date staff headshots in the program rooms.
- Follow up sick leave forms and approvals as needed.