Customer Experience Specialist

5 months ago


Ascot, Australia The Marketing Lab Full time

**ABOUT YOU**

You are incredibly switched on and have experience in a client or customer support role. You absolutely love working with people, and you are a legend when it comes to talking to customers and getting sh*t done

You are positive, down to earth, love working in a dynamic and diverse team environment and even though you are confident and driven, you aren’t precious. No egos here thanks You are comfortable talking to people from all walks of life, and you love building relationships to deliver a great experience.

You are looking for an in-house customer service style role that fits around your life and that also provides opportunities for growth and development.

Some of the qualities we are looking for are:

- At least 3 years experience in a customer service environment
- Demonstrated skills working with clients / stakeholders
- You are a people person, able to build rapport quickly with a range of people
- Very tech savvy - be able to navigate through multiple systems and help customers do the same
- Interested in marketing / digital marketing
- Keen to work in our office in Ascot
- Wanting to learn from others and contribute to our great team culture
- Familiar with office, google and lots of other systems and CRMs
- Positive with a "can do" attitude
- Someone with exceptional attention to detail
- Brilliant written and verbal communication skills
- Desire to learn and grow professionally
- Hungry to work hard & do what's needed
- Professional and courteous
- Able to work fast and under pressure

**ABOUT THE JOB**
This is a casual role based fully in our Ascot office. There are opportunities Monday - Friday depending on the marketing activity and your availability.

Due to the nature of our work and the requirement for speed and collaboration (and at the request of the existing team), we are a predominantly in-office business and this role would be based 100% in the office.
- Managing and helping clients book with a calendar scheduler
- Liasing with clients on video calls and explaining what we do
- Taking clients through an onboarding process
- Responding promptly and professionally to enquiries
- Ensuring high customer satisfaction
- Briefing the extended team for additional work
- Working collaboratively with other team members
- Project management of simple first client campaigns
- Admin tasks and other support functions

**WHAT NEXT**

If this role sounds like you, please record a short (under 2min) video of yourself, telling us a bit about who you are, your experience and why you would be perfect for this role. In the video let us know when you are available to work (and when you aren't). It doesn't need to be edited or produced - we just want to see your confidence and you ability to communicate.

**REWARDS**
We offer a highly competitive hourly salary in line with experience. In addition, the Marketing Lab offers a brilliant environment, where you will work alongside some of the best in the business.

Our office is fun and dynamic and our team is genuinely positive and energetic. We laugh lots, don’t take ourselves too seriously and celebrate successes together. Our office in Ascot offers free and easy parking.

**Job Type**: Casual

**Salary**: $35.00 per hour

**Benefits**:

- Free drinks

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



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