Customer Support Manager

7 months ago

Brisbane, Australia Lockheed Martin Australia Full time

Qld, Brisbane
- Management
- 13660BR

**About us**:

- Lockheed Martin is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Lockheed Martin is a leader in Australia’s National Security, and our collaboration with Australian industry spans the Aeronautics, Maritime, Surveillance and Defence domains. We employ approximately 114,000 staff worldwide, and over 1200 staff in Australia across multiple locations.
- Following a recent announcement by the Australian Government to investigate the acquisition of UH-60M Black Hawk helicopters from the US Government, Lockheed Martin Australia is looking to establish a core team of experienced military Rotary Wing professionals to support the potential procurement and sustainment activities. The modern-day, 3rd Generation UH-60M Black Hawk helicopter is the world’s leading multi-role battlefield and special operations helicopter with a proven legacy of exceptional capability and reliability. Lockheed Martin Australia is looking forward to being a key contributor to the Australian UH-60M Black Hawk program and encourages you to come join us in delivering a sovereign sustainment capability.

**Your responsibilities will include**:

- Work as an integral team member of the LM/Sikorsky Australia UH60M Program Team.
- Guide and assist the development and implementation of the RUMP and associated project management system, including schedules, budgets, performance management and reporting
- Assist the coordination of activities across LMA, Sikorsky Australia and Sikorsky Army & Air Force Systems (AAFS) to deliver the stand up of services as detailed in the RUMP and directed by the Ramp Up Manager.
- Lead the development and ongoing engagement with SAAL for the establishment of the Maintenance Repair and Overhaul (MRO) capability
- Manage the training upskill requirements and throughput of personnel through the SAAL training school
- Work collaboratively with Human Resources and Talent Acquisition to contribute to the development of the Program Workforce Implementation Plan and develop and implement Staff Induction and Training Plans.
- Work with HR Business Partner and other Program Team members to recruit and train staff.

**About you**:

- We are looking for a highly engaging The UH-60M Customer Support Manager is responsible for the successful ramp up of the Customer Support Capability for the Initial Support Contract and relevant Phase In elements of the UH-60M Sustainment Contract.
- The role will be the key point of contact for Customer Support to the program and liaising with SAC (and other subcontractors) for maintenance, training and engineering reach back.
- This position will report to the UH-60M Platform Services Manager and will be required to work closely with the customer and other Lockheed Martin organisations supporting the UH-60M sustainment activities.
- Significant Rotary Wing maintenance and Logistics experience
- Significant experience managing projects within an Defence Aerospace Sustainment domain.
- Detailed knowledge and experience in managing DASR Part 145 Aerospace Maintenance Repair and Overhaul (MRO) organisation.
- Advanced knowledge of Defence Aviation Safety Regulations Part 145 Maintenance Organisations, Part 147 Maintenance Training and DASR Part 66 Maintenance Licensing.
- Strong experience in managing a distributed multi-disciplinary workforce
- Extensive experience in working within Defence SPO organisations and associated Logistics Support elements
- Demonstratable experience in Project Management, including schedule development, cost estimation, risk management, Project Reporting and Performance Management Frameworks.

**Special Requirements**:

- At Lockheed Martin we value our team and the contribution they make every day. We offer rewarding career pathways working on interesting projects that make a difference, continuous professional development and the opportunity to learn from a diverse team of talented individuals. In return we offer:

- Competitive Remuneration.
- Options for genuine work/life flexibility.
- Membership to Destination Discounts - that saves you money on many every day purchases including supermarkets, petrol, department stores to name a few.
- Annual flu vaccinations.
- Salary packaging for car leasing.

**What we offer you**:

- Applicants are required to be Australian Citizens and hold a current NV1 Defence Security Clearance, or be eligible to hold a NV1 Defence Security Clearance.
- The location of the role will be in Brisbane, QLD, AUS
- Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information

**Equal Opportunity Statement**
- Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution

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