Customer Support Specialist

3 months ago

Brisbane, Australia Lockheed Martin Australia Full time

Qld, Brisbane
- Product Support
- 15857BR

**About us**:

- Lockheed Martin is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Lockheed Martin is a leader in Australia’s National Security, and our collaboration with Australian industry spans the Aeronautics, Maritime, Surveillance and Defence domains. We employ approximately 114,000 staff worldwide, and over 1200 staff in Australia across multiple locations.

Following the decision by the Australian Government to acquire UH-60M Black Hawk helicopters from the US Government, Lockheed Martin Australia has established a core team of experienced military Rotary Wing professionals to support the initial procurement and ongoing sustainment activities. The modern-day, 3rd Generation UH-60M Black Hawk helicopter is the world’s leading multi-role battlefield and special operations helicopter with a proven legacy of exceptional capability and reliability. Lockheed Martin Australia is looking forward to being a key contributor to the Australian UH-60M Black Hawk program and encourages you to come join us in delivering a sovereign sustainment capability.

**Your responsibilities will include**:

- Reporting to the UH-60M Site Manager, your responsibilities will include:

- Deliver project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes.
- Analyse and respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services as per organisational processes and standards.
- Manage the flow of information, seek clarification and provide advice and responses to ensure prompt resolution of issues.
- Analyse and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Collect and compile information, prepare documentation and correspondence in line with quality and organisational requirements to support information flow and decision making.

**About you**:

- To be successful in this role you will demonstrate the following:

- Substantial customer relations skills and ability to build and maintain relationships and manage customer expectations.
- Tertiary Qualifications from an accredited tertiary institution in a related Aircraft Maintenance Engineering (AME) discipline, or equivalent experience / combined education, including professional experience.
- Strong Communication skills with the ability to develop and articulate a detailed understanding of products and services in a technical environment.
- Substantial experience working within an engineering or technical project environment (preferably within the defence industry).
- Substantial experience dealing effectively with individuals from various backgrounds and positions to achieve desired results and to maintain a high level of customer confidence.

This opportunity is based in Enoggera, QLD.

**Special Requirements**:

- Applicants are required to be Australian Citizens and hold a current or re-in statable NV1 Defence Security Clearance or be eligible to gain this.
Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.

**What we offer you**:

- At Lockheed Martin we value our team and the contribution they make every day. We offer rewarding career pathways working on interesting projects that make a difference, continuous professional development and the opportunity to learn from a diverse team of talented individuals. In return we offer:

- Competitive Remuneration
- Options for genuine work/life flexibility including a 9-day, compacted fortnight
- Membership to Destination Discounts - that saves you money on many every day purchases including supermarkets, petrol, department stores to name a few
- Annual flu vaccinations
- Salary packaging for car leasing

**Equal Opportunity Statement**
- Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what’s right, respecting others and performing with excellence. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

**Vacancy Country**
- Australia

**Vacancy Type**
- Permanent

**Employee Type**
- Full Time

**Job Expires**
- 25/10/2024

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