Ecommerce Manager, Omnichannel

6 months ago

North Rocks, Australia Unilever Full time

**Who we are?**

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. **The eCommerce Manager, Omnichannel role is designed to be fully functional in the 4-Day work week trial.**

**Context & Vision**

The digital world has forever changed the consumer shopper journey and how consumer goods companies go to market. Consumers have far greater choice and visibility than ever before. At Unilever we’ve always been at the forefront of consumer revolutions, responding quickly to changing consumer needs. eCommerce is a rapidly growing channel for Unilever ANZ and a key growth priority for the business.

**Job Summary**

We are looking for an exceptional **eCommerce Manager, Omnichannel** who will be responsible for delivering accelerated eCommerce growth for Unilever. You will work closely with the customer development team, marketing & wider eCommerce function as well as our external retail partners with a focus on Woolworths and Coles.

This is an important role in the team and an exciting opportunity to help lead Unilever’s thinking and capabilities in eCommerce.

**Role Responsibilities**:

- Contribute to the strategy and growth agenda for our e-Commerce business with a focus on growing market share.
- Reporting & analysis of eCommerce financials and key KPIs.
- Step change our customer engagements through building a strategic partnership with key customers & supporting key account teams to build ecommerce specific JBPs.
- Support & drive our Omnichannel retailers with delivery of activities across online platforms with a focus on Woolworths and Coles.
- Track Ecommerce activation excellence versus predefined goals.
- Lead the Design for Channel for eCommerce based on channel insights - i.e. deep analytics to determine what is optimised product range/online promotional plan by retailer and work with Business units to deliver this.
- Work with the eCommerce & Search Manager to ensure our products are showing up in the best way online meeting our Perfect Store Online guidelines.
- Track and report on digital campaign effectiveness and action optimizations, ensuring benchmarks are reached.
- Collaborate with the internal category team to develop online promotional strategies.
- Measure and analyse promotional activity, using insights and learnings to optimize future plans.
- Develop and drive integrated relationships with the internal brand teams, category teams and customer teams to embed omnichannel strategies.
- Educate internal stakeholders on eCommerce initiatives and build capability in this area.
- Drive the Test & Learn agenda to identify new opportunities, ensuring clear goals are set against key activities & knowledge share.

**Does this sound like You?**
- Have operational knowledge of the eCommerce and/or Digital media channel.
- Commercially astute and knows how to creatively plan which digital levers to pull to drive growth & commercial outcomes.
- Strong ability to influence and work through others to deliver best in class results.
- Have a strong track record of sustained delivery, execution & building capability/talent.
- Strong communication, presentation, and interpersonal skills.
- Strong prioritisation and organisation skills.
- A passion for the rapidly evolving eCommerce landscape.
- Able to work with and analyse shopper and scan data to uncover and drive shopper centric strategies.

**What awaits you at Unilever?**

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally

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