Member Solutions Consultant
5 months ago
Superannuation Call Centre
- Fantastic team with flexible work culture
- $75-$80k + super + bonus
**Role Summary**
The Member Solutions Consultant plays an important role in helping to achieve the key business goals of:
- Engagement of members
- Retention of members
- Satisfaction and loyalty of our members
**Key Responsibilities**
- Conduct proactive outbound calls to assist members in optimising their superannuation outcomes and guide them through their next best actions, offering general advice and education where needed.
- Support team members by offering technical expertise when required.
- Manage member experiences by understanding their specific plan arrangements, updating member records, and facilitating member requests within agreed service level agreements (SLAs).
- Foster innovation and enhance member experiences by championing customer feedback and insights, identifying process improvements, and promoting best practices.
**Key Performance Indicators (KPIs)**
- Achieve daily call targets.
- Maintain high call quality levels.
- Generate advice referrals.
**Skills/Attributes/Experience Required**
- RG146 compliant
- 12 months+ of experience in superannuation, retirement, or individual investor roles within a professional, fast-paced corporate team environment.
- Contact centre inbound/outbound calls experience from a superannuation background.
- Passion for delivering exceptional customer experiences and aiding people in understanding their personal finances, particularly retirement savings.
- Excellent verbal and written communication skills, with the ability to convey technical information to various audiences.
- Strong teamwork and collaboration skills.
- Self-motivated, flexible, and able to exercise independent judgment.
- Track record of meeting or exceeding established goals.
This is an amazing opportunity to join a global investment management company who pride themselves on creating a strong and collaborative culture.
-
Branch Member Consultant
4 weeks ago
Sydney, New South Wales, Australia HCF - Member Growth Full timeAbout the RoleAs a Branch Member Consultant at HCF, you will be the face of Australia's largest Not-For-Profit Health Fund. Your personal touch will help guide our members in making informed healthcare choices.This Full-time position is based in our HCF George Street Branch.ResponsibilitiesEmbrace face-to-face and telephone needs-based selling, highlighting...
-
Branch Member Consultant
2 months ago
Sydney, Australia HCF - Member Growth Full timeAbout the Role As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF George Street Branch. Responsibilities Embrace face-to-face and telephone needs-based selling,...
-
Solutions Consultant
6 months ago
Sydney, Australia 4Twenty Consulting PTY LTD Full timeSales & Account Management **Details** **About the job** We are looking for a Solutions Consultant on behalf of one of our SaaS partners to join our team in Sydney!**What you will do** As a Solutions Consultant you will be proving value to prospects and customers by supporting the sales team during the assessment period from a technical standpoint,...
-
Solutions Consultant
3 weeks ago
Sydney, New South Wales, Australia Amazon Full timeAs a solutions consultant at Amazon, you will play a crucial role in increasing the reach of cloud computing across stakeholders.ResponsibilitiesEngage with customers and partners to learn about strategic business solutions and identify business growth opportunities for AWS.Partner with team members to lead the next paradigm shift in computing.RequirementsA...
-
Senior IT Solutions Consultant
3 weeks ago
Sydney, New South Wales, Australia Pyramid Global Technologies Full timeAbout the jobSenior IT Solutions ConsultantAt Pyramid Global Technologies, we need a Senior IT Solutions Consultant who can lead our efforts in designing and implementing IT solutions that meet our business needs.Key Responsibilities:Develop and implement IT solutions that align with our business objectives.Lead cross-functional teams in the design and...
-
Solutions Consultant
5 months ago
Sydney, Australia UserTesting Full timeWe're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...
-
Solution Consultant
2 months ago
Sydney, Australia emarsys eMarketing Systems Full timeThe Solution Consultant will ensure that prospects and clients are matched with tailored solutions to fit their business and technical requirements that will ensure solid integration with Emarsys acting as the conduit between business and technology. Working collaboratively with Emarsys’ Sales, Client Success & Technical departments the Solution Consultant...
-
Senior Solutions Consultant
3 weeks ago
Sydney, New South Wales, Australia Nuix Full timeAbout the RoleWe're seeking a Senior Solutions Consultant to join our team in Sydney. As a key member of our sales team, you'll work directly with our most valued clients in a pre-sales capacity, assessing their business and technical needs and articulating the value of our Nuix platform.This role requires a proactive, can-do attitude, excellent...
-
Advisory Solution Consultant
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeRole OverviewAt ServiceNow, we're passionate about helping organizations work better. As a Advisory Solution Consultant, you'll play a key role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows. You'll collaborate with partners to build propositions based on the ServiceNow...
-
Solution Consultant
1 week ago
Sydney, Australia Tecala Full time**Join our Team**: Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating. We are passionate about what we do, how we do it, and most...
-
Expert Pega Consultant
7 days ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeAbout the RoleWe are seeking a seasoned Pega Functional Consultant to join our team at Zone IT Solutions. This is an excellent opportunity for an experienced professional to leverage their expertise in Pega applications and drive business growth.
-
Advisory Solution Consultant
4 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeTransforming the Future of WorkAt ServiceNow, we're on a mission to make the world work better for everyone. As a member of our Partner Solution Consulting ANZ team, you'll play a critical role in driving our future success by supporting key partners and driving their sourced business with ServiceNow across all workflows.Key ResponsibilitiesSupport partners...
-
Sydney, New South Wales, Australia Hastha Solutions Full timeHastha Solutions is seeking a highly skilled SAP EAM Functional Consultant to join our team. This is a 6-month contract role with possible extension, offering a competitive estimated salary of $150,000 AUD per annum based on the Sydney location and industry standards.About the RoleThis exciting opportunity requires an experienced professional to implement...
-
Solution Consultant
2 weeks ago
Sydney, Australia Accruent Full timeAre you a top-performing software Solution Consultant looking for an environment that will celebrate your achievements, reward your success, and challenge you to reach new heights in your sales career? Look no further than this exciting opportunity at Accruent! At Accruent, our mission is to fundamentally transform how organizations manage their built...
-
Solutions Consultant
5 months ago
Sydney, Australia GCS Recruitment Specialists Ltd Full timeMajor Automated / Industrial Systems - Sydney based Do you have significant experience in selling high-value ($5m - $100+m) industrial automation / materials handling solutions, either in warehouse automation, BHS, parcel or manufacturing systems? Do you come from an Engineering background with Solutions design experience? Our client operates both...
-
Software Solutions Consultant
1 month ago
Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full timeJob DescriptionKey ResponsibilitiesAs a Software Solutions Consultant at XPT Software Australia Pty Ltd, you will be responsible for supporting requirement workshops, defining problem statements, and providing solution alternatives. You will also create detailed design documentation and implement deployment plans to provide high-quality consulting solutions...
-
Manager, Solutions Consulting
1 month ago
Sydney, Australia Rippling Full time**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
Mulesoft Solutions Architect
3 weeks ago
Sydney, New South Wales, Australia Rubix Solutions Full timeMuleSoft Expertise RequiredRubix Solutions is seeking a seasoned Mulesoft professional to assist a leading global IT consultancy client in Melbourne. This hybrid work model opportunity involves a 4-5 month contract with the possibility of extension.The ideal candidate will have extensive experience in designing, developing, and implementing integration...
-
Principal Solutions Consultant
3 weeks ago
Sydney, New South Wales, Australia Nuix Full timeAbout the Role:Nuix is seeking a highly skilled Principal Solutions Consultant to join our team. As a key member of our sales team, you will be responsible for educating prospective clients on our solutions through events and marketing initiatives.Your Key Responsibilities:Solution Demonstrations: Conduct solution demonstrations for clients onsite, at...
-
Solutions Consultant
4 weeks ago
Sydney, New South Wales, Australia Nuix Full timeAbout the RoleAs a Principal Solutions Consultant at Nuix, you will play a vital role in helping our clients uncover the truth from their data. You will work closely with our sales team to assess the business and technical needs of our current and prospective customers and possess the skills to articulate and demonstrate the compelling value of our...