Inbound Customer Service Representative

7 days ago

Milsons Point, Australia Your Dentistry Pty Ltd Full time

We are looking for an energetic, motivated and autonomous customer service representative to lead our inbound call centre.

**About Us**:We are a renowned dental provider with 7 premium locations throughout Sydney and Canberra, offering a wide range of treatments from general dentistry to high-end cosmetic treatments for patients.Due to expansive growth and internal promotions we are looking for a highly motivated, organised and autonomous inbound customer service representative, who thrives in exciting and fast-paced environments. This role will be both challenging and rewarding for the right applicant, with the potential for internal promotion and growth.
- Dental background and knowledge will be highly regarded, including an understanding of Dental4Windows software or other dental CRMs and typical dental treatment processes and time frames
- Comfortable speaking with patients over the phone and handling difficult conversations
- Highly adaptable and able to think on your feet, dealing with unknown or first-time conversations confidently
- Previous experience in working with and overachieving set KPIs and targets
- Top-quality written and verbal communication skills are vital
- Previous experience in a fast-paced inbound or call centre environment
- A positive attitude and resilient mindset, while being able to solve novel problems quickly and effectively
- Proficient using Microsoft Suite, including Word and Excel
- Highly organised, with excellent time management skills, and ability to work in a fast-paced environment
- Able to take initiative and responsibility for outcomes

**Although no two days are the same, a typical day in the life of our inbound customer service team includes**:

- Providing exceptional customer service and outcomes for our patients over the phone
- Booking new patient consultations and a wide array of other appointments

Showing genuine care and empathy, and having a patient-first mentality
- Actively listening to patients and ensuring all their expectations are both met and exceeded
- Multi-tasking between different tasks from follow-ups, receiving inbound calls and speaking with leadership
- Inputting data in Google Sheets and Excel with complete accuracy
- Helping patients understand our points of difference and why we would be the best fit for them
- Comforting patients that have any concerns and complaints, and ensuring their concerns are heard and dealt with
- Having a founder mentality and delivering the best outcomes for the group.
- Including offering suggestions to make processes more efficient, where our service can be improved and working with other departments consistently

**So what’s in it for you?**

The role will be highly autonomous and a dream role for a highly motivated self-starter. We are a highly inclusive, culture-first business and have quarterly culture days, offer consistent training and support with unlimited growth potential and monthly bonuses for team members who go above and beyond to offer world-class customer service.

Unlike most inbound roles, the hours on offer are great (no weekend work ever) and are based in Milsons Point Headquarter

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales and/or Customer Service: 1 year (preferred)
- Dental: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

  • Customer Service Representative

    6 days ago

    Taren Point, Australia RECRUIT HUB PTY LTD Full time

    **Customer Service Representative**: - Internal Sales & Customer Service Support (Working in Offices above the Warehouse)_ **Responsibilities**: - Data Entry skillsets - putting in customer orders and creating picking slips and invoices for warehouse. - Responding to customer requests for pricing, stock/product enquiries and delivery requests. - Liaising...

  • Customer Service Officer

    7 months ago

    Milsons Point, Australia I.T. Lady Full time

    **Position Description** **Job Title**:Customer Support Representative / Office Administrator** **Job Type**: Permanent - FT or PPT **Location**: Sydney **Reports to**: CEO and indirectly to Senior Business Support **Role Overview** As a **Customer Service Representative/Office Administrator at I.T. Lady** you will be responding to enquiries from our...

  • Customer Service Representative

    7 months ago

    Millers Point, Australia Monstera Talent Full time

    **Customer Service Representative | Sydney** **Salary**: $1100 - $1200 per week **Responsibilities**: - Interact with customers in a professional and courteous manner, addressing their inquiries, concerns, and requests at local businesses in the region. - Document new customer information. - Provide product information and offer solutions to ensure...

  • Customer Service Representative

    4 weeks ago

    Point Cook, Australia Contour Education Full time

    Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our **Customer Service Representatives** are at the heart of delivering exceptional service every day. If you’re empathetic, reliable, and love being part of a...

  • Inside Sales Representative

    2 months ago

    Taren Point, Australia REMONDIS Australia Full time

    **Who we are** REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’re a leading player in environmental sustainability and the circular economy and we’ve been here in Australia since...

  • Customer Service Manager

    1 month ago

    Point Cook, Australia HYTECH SOLAR Full time

    Job Title: Customer Service Manager Company: Hytech Solar Location: Melbourne (Point Cook) Employment Type: Full-Time **Salary**: AUD 80k -90k + superannuation per year, based on experience and qualifications **About Us**: Hytech Solar is a leading provider of solar energy solutions, dedicated to delivering exceptional service and innovative products to...

  • Customer Service Representative

    7 months ago

    Taren Point, Australia Recruitment Edge Full time

    **3 month temporary role with potential for extension**: - **Monday to Friday 8:30am to 4:30pm**: - **B2B role focused on ensuring the processing and delivery of Retailer's orders**: - **Iconic global brand renowned for their innovation in revolutionising some of our most used domestic & commercial products**: - **Hybrid WFH options post initial training...

  • Manager Customer and Product

    3 days ago

    Milsons Point, Australia NSW Government -Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Projects- Job Location: Milsons Point, NSW, AU, 2061- Job Ref No: 67761- Employment Type: Fixed Term Full-Time- Salary Range: $138670.0-$155309.0- **Join the collaborative, innovative Fast Rail Team**: - **Milson’s Point office - Hybrid work arrangement**: - **Fixed Term to June 2026, Grade 9...

  • Customer Success Manager

    6 days ago

    Milsons Point, Australia The Event Ecosystem Pty Ltd Full time

    If getting in on the ground floor at a high growth technology startup that is revolutionising the events and entertainment industries sounds like something you’d love to be a part of, we have the opportunity for you! **We are acta**: acta is a marketplace that cuts out the middleman to connect celebrity and high demand unrepresented talent directly with...

  • Customer Program Partner

    7 months ago

    Milsons Point, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Planning- Job Location: Milsons Point, NSW, AU, 2061- Job Ref No: 85447- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0- Exciting opportunity to work in a dynamic team and showcase your thought leadership, stakeholder engagement, communication and content creation skills -...

  • Customer Program Communications Partner

    7 months ago

    Milsons Point, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Planning- Job Location: Milsons Point, NSW, AU, 2061- Job Ref No: 85447- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0- Exciting opportunity to work in a dynamic team and showcase your thought leadership, stakeholder engagement, communication and content creation skills -...

  • Customer Service Officer

    4 months ago

    Battery Point, Australia mlcoa Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...

  • Customer Program Communications Partner

    3 months ago

    Milsons Point, Australia Transport For NSW Full time

    **Customer Program Communications Partner**: - Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Milsons Point, NSW, AU, 2061- Job reference number: 96402- Employment type: Fixed Term Full-Time- Salary range: $128409.0-$143815.0**You may have been part of some big projects before, but this work is legacy-building.** *** **You're...

  • Customer Business Manager

    7 months ago

    Milsons Point, Australia Kimberly-Clark Full time

    Customer Business Manager - Professional Care **Job Description**: Your Job: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent,...

  • Sales Representative

    6 months ago

    Taren Point, Australia The Sleeping Giant Full time

    **_COME JOIN OUR JAMES LANE | SLEEPING GIANT TEAM!_** - **_40% staff discount across both brands_** - **_Earn up to 2.5% sales commission_** **About us** **James Lane | Sleeping Giant** are **Australian family-owned business** with over 40 years experience and take pride in creating timeless, elegant pieces, turning houses into homes with beautiful...

  • Customer Service Officer

    3 weeks ago

    Battery Point, Australia mlcoa Full time

    **Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally mlcoa is an established premier international provider of...

  • Payroll Lead

    6 days ago

    Milsons Point, Australia Royal Rehab Full time

    **Description** - Salary packaging - up to $15,900 tax free! - Genuine career opportunities - Supportive leadership team - Hybrid role - Full time, temporary 18-month contract * About us..* Royal Rehab is a leading not-for-profit provider of brain and spinal cord injury rehabilitation, supported independent living and community participation services for...

  • Marketing Sector Lead

    15 hours ago

    Milsons Point, Australia Kimberly-Clark Full time

    Marketing Sector Lead - FMC **About Kimberly Clark**: People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for...

  • Customer Service Consultant

    6 days ago

    Kangaroo Point, Australia Ozcare Full time

    **Do you have a passion for providing an exceptional customer experience? We're looking for a self motivated, professional and enthusiastic person to join our team in the Customer Service Centre at Kangaroo Point.** - **Kangaroo Point - Free on-site parking for Corporate Office staff**: - **Fantastic Employee Benefits**: - **Supportive Team Environment** -...

  • Customer Service Consultant

    3 days ago

    Kangaroo Point, Australia Ozcare Full time

    **Kangaroo Point - Free on-site parking for Corporate Office staff**: - **Fantastic Employee Benefits**: - **Supportive Team Environment** - Ozcare is proud to share we recently implemented a _**_5.1% pay increase _**_to all employees. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment...