Inbound Customer Service Representative

3 weeks ago

Milsons Point, Australia Your Dentistry Pty Ltd Full time

We are looking for an energetic, motivated and autonomous customer service representative to lead our inbound call centre.

**About Us**:We are a renowned dental provider with 7 premium locations throughout Sydney and Canberra, offering a wide range of treatments from general dentistry to high-end cosmetic treatments for patients.Due to expansive growth and internal promotions we are looking for a highly motivated, organised and autonomous inbound customer service representative, who thrives in exciting and fast-paced environments. This role will be both challenging and rewarding for the right applicant, with the potential for internal promotion and growth.
- Dental background and knowledge will be highly regarded, including an understanding of Dental4Windows software or other dental CRMs and typical dental treatment processes and time frames
- Comfortable speaking with patients over the phone and handling difficult conversations
- Highly adaptable and able to think on your feet, dealing with unknown or first-time conversations confidently
- Previous experience in working with and overachieving set KPIs and targets
- Top-quality written and verbal communication skills are vital
- Previous experience in a fast-paced inbound or call centre environment
- A positive attitude and resilient mindset, while being able to solve novel problems quickly and effectively
- Proficient using Microsoft Suite, including Word and Excel
- Highly organised, with excellent time management skills, and ability to work in a fast-paced environment
- Able to take initiative and responsibility for outcomes

**Although no two days are the same, a typical day in the life of our inbound customer service team includes**:

- Providing exceptional customer service and outcomes for our patients over the phone
- Booking new patient consultations and a wide array of other appointments

Showing genuine care and empathy, and having a patient-first mentality
- Actively listening to patients and ensuring all their expectations are both met and exceeded
- Multi-tasking between different tasks from follow-ups, receiving inbound calls and speaking with leadership
- Inputting data in Google Sheets and Excel with complete accuracy
- Helping patients understand our points of difference and why we would be the best fit for them
- Comforting patients that have any concerns and complaints, and ensuring their concerns are heard and dealt with
- Having a founder mentality and delivering the best outcomes for the group.
- Including offering suggestions to make processes more efficient, where our service can be improved and working with other departments consistently

**So what’s in it for you?**

The role will be highly autonomous and a dream role for a highly motivated self-starter. We are a highly inclusive, culture-first business and have quarterly culture days, offer consistent training and support with unlimited growth potential and monthly bonuses for team members who go above and beyond to offer world-class customer service.

Unlike most inbound roles, the hours on offer are great (no weekend work ever) and are based in Milsons Point Headquarter

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales and/or Customer Service: 1 year (preferred)
- Dental: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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