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Customer Service Representative

2 weeks ago

Point Cook, Australia Contour Education Full time

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our **Customer Service Representatives** are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this role is your opportunity to make a difference.

**Who Are We**:
At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down

**The Role**:
**What You’ll Do**
- **Support Students & Parents**: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
- **Oversee Campus Operations**: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
- **Engage with Customers**: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
- **Maintain High Standards**: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

**Who You Are**
- **A Great Communicator**: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
- **Organised & Detail-Oriented**: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
- **Proactive & Adaptable**: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
- **Tech-Savvy**: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

**Why Join Contour?**
- **Meaningful Impact**: Be a key part of a team that supports students in achieving their educational goals.
- **Supportive Environment**: Work in a collaborative and dynamic workplace where your efforts are valued.
- **Diverse Role**: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
- **Flexible Hours**: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you

**Requirements**:
**Skill Requirements**

**Honesty**and Integrity

**High Level**of Empathy

**Detail Oriented**& Organised

**Energy** and Enthusiasm

️ **Excellent** Customer Service Skills

**Independence**& Proactiveness

**Willing**to Listen, Learn & Grow

**Intelligence** & Creativity

**Experience Requirements**

**Completed the VCE** and Performed Well

**Bachelor's Degree** (or currently studying) in Commerce//Business or a related field

**Prior Retail, Hospitality, Call Centre** **and/or Customer Service Experience** _(ideal)_

**Personal Requirements**
- ️ **Passionate and Engaged** _(we want you to be able to vibe with students and peers on campus)_

**Long-Term** Mindset & Vision _(if you're selected, we'd like you to come for the ride for as long as you can)_

**Genuine Desire** to Help Students & Parents_ (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible)_

️ **Full Academic Year Commitment** _(e.g. no overseas exchange trips for 8 weeks :()_
- ** Ability to Commit** to Hours _(e.g. can't constantly reschedule or miss work)_

**Travel**to Point Cook

**Sign an NDA**_ (e.g. can't distribute our resources/company info to others)_

❌ **Agree**to a non-compete clause _(e.g. you can't sell similar services for others, exceptions apply, check with us)_

**Benefits**
- Above market rate compensation.
- Significant improvement in public speaking, team, and leadership skills _(and you get paid for it)._
- Personalised mentorship, training and feedback to improve your customer service and communication skills.
- Creative freedom in a fun start-up environment _(no corporate walls, talk directly to the founders or students)._
- Satisfying and fulfilling work that ultimately helps students thrive and succeed _(it feels good when you help students enjoy their time at Contour, and do well at school)._
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.