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Engagement Manager

3 weeks ago

Melbourne, Australia Delivery Centric Technologies Full time

**Role: Engagement Manager**

**Location: Melbourne**

**Client: LTI Mindtree**
- **About Delivery Centric**:_
- **Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a competitive price. We offer a focused solution set of complimentary products & services for**:_
- **-**_ **_**Cyber Security (Identity specialists)*_
- **-**_ **_**Cloud Integration*_
- **-**_ **_**Cloud Solutions*_
- **through complete project delivery, managed services and professional services.**_

Join LTIMindtree, where we're redefining technology consulting to help businesses thrive. We're looking for an Engagement Manager to lead large programs, ensuring delivery excellence, customer satisfaction, and profitability.

**Responsibilities**:
**Program Leadership**:

- Oversee large programs and manage 100+ consultants
- Take charge of delivery, customer satisfaction, and resource management

**Customer Engagement**:

- Meet customer expectations for project deliveries
- Ensure commitments are delivered and maintain high customer satisfaction

**Operational Excellence**:

- Monitor program processes, KPIs, and SLAs for 100% compliance
- Lead and mentor a technical team, addressing delivery issues

**Financial Management**:

- Ensure timely submission of SOW, Purchase Orders, and Invoices
- Manage risks and issues proactively

**Strategic Initiatives**:

- Drive proactive and RFP proposal responses
- Own delivery approaches, focusing on ROI and profitability

**Client Relationship**:

- Be a trusted advisor to customers, bringing in innovation
- Resolve client issues and maintain strong relationships

**Skills**:

- Proficient in managing global delivery
- Understand Banking and Insurance domains
- Manage customer relationships and project escalations
- Strong planning, leadership, and interpersonal skills
- Organized, deadline-oriented, and adaptable
- Certifications (Nice to Have): PMP, CSM/PSM1

Schedule:

- 8 hour shift
- Day shift