Associate, Client Compliance Services

3 days ago

Adelaide Region SA, Australia CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
Who are we?

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

Our purpose

At CoreLogic, we help people build better lives by providing rich property insights

that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.

Who are you?

You are known for being focussed on the small details. If there is an investigation to conduct, you will do so precisely, ensuring all risks are uncovered. You’re passionate about helping our customers uncover the full picture of a property when being assessed for mortgage purposes - if our customers or suppliers need some help to navigate an element of the valuation report, you’re on hand to expertly, patiently and clearly guide them through this.

Your service ethos is excellent, you know how to have great conversations with customers and suppliers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.

But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class compliance function and create memorable experiences for our customers and suppliers.

What’s the role?

Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products.

This role is critical to the success of CoreLogic. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get valuation reports that they can use for mortgage purposes.

Your purpose?

To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to leverage our expertise again.

Job Qualifications:
What will you be doing?

The role includes:

- ensuring all valuation report reviews are completed in accordance with the national valuations standards as per the API approved standing instructions and API property memorandum.
- all risks are clearly outlined to our suppliers to ensure they are addressed in reports
- our clients receive a clearly articulated valuation report highlighting any property or market risks that they need to be aware of as they form their lending decision
- shaping the service culture across the business by supporting the removal of customer points of friction within our compliance process

Are you the right fit?

You need to have proven experience in:

- assessment of risk
- ability to clearly articulate a risk and ensure our customers are able to easily understand this
- you can work with suppliers to create a great relationship to support out collective clients
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortless
- great adaptability in learning new systems with speed and the ability to multi task

a demonstrated ability to
- be curious as you deal with complexity and the many unknowns in a decision-making process
- champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customer’s impression of our products
- display strong decision making skills to problem solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked.
- quickly build valuable relationships within a business in a highly collaborative environment
- excellent written and oral communication skills
- confidence in speaking to customers to prese

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