Customer & Information Officer

7 months ago


Baulkham Hills, Australia The Hills Shire Council Full time

**About the role**:
**Duties include**:

- Resolve customer phone and online enquiries.
- Sort and distribute incoming correspondence (capture into corporate systems/metadata validation).
- Prepare outgoing mail for Australia Post and DX.
- Maintain NAR (name & address register).
- Assist in the training of new team members.
- Assist with marketing and customer engagement initiatives.
- Process customer transactions.
- Provide administrative / general office support.
- Relieve other staff as required.

**About you**:
To be successful in this role you will have:

- HSC or equivalent
- Experience in a high volume, fast paced customer focused service environment
- Proven experience in the use of technology for service delivery
- Experience in dealing with challenging customer interactions
- Experience dealing with diverse cultures and age groups

**Working with us**:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.

**Position details**:
Permanent full-time role, S0734, Salary from $70K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts

**Next steps**:
**_ We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community._



  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: Our Casual team members are part of a pool of casual staff who help fill gaps in Contact Centre and Business Information rosters. Due to the “as and when needed” basis, there are no set days or hours. **Duties include**: - Efficiently and effectively resolve customer enquiries and complaints on a range of Council services within...

  • Team Leader

    7 months ago


    Baulkham Hills, Australia The Hills Shire Council Full time

    **Are you a passionate customer & information services professional?** Are you ready to take that next step in your career? **A new era** is beginning in the Customer Services & Venues Team, and you might be just what we are looking for! We are looking for **an enthusiastic person** to **lead a multi-skilled team** as part of the broader multi-channeled...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    We are a great place to work and have a high performing workforce that we are proud of. Our Forward Planning team is committed to delivering a positive and supportive workplace culture, where our people feel respected and valued. **About the role**: The Hills Shire Council is currently seeking an enthusiastic Land Information Management Officer to join our...


  • Baulkham Hills, Australia BaptistCare Full time

    **Permanent full-time position**: - **Located right in the heart of the Hills District**: - **Work for a top NFP provider with a strong 75-year history of providing care** **About the Role**: Based in Baulkham Hills, The Aminya Village is seeking a passionate and energetic Customer Service Officer to join the team on a permanent full-time basis, Monday to...


  • Baulkham Hills, Australia Baptistcare WA Full time

    Baulkham Hills, NSW, Australia, 2153 Permanent Full-Time Permanent full-time position Located right in the heart of the Hills District Work for a top NFP provider with a strong 75-year history of providing care **About the Role**: Based in Baulkham Hills, The Aminya Village is seeking a passionate and energetic Customer Service Officer to join the team on...


  • Baulkham Hills, Australia Study and Work Full time

    We are looking to recruit CSR/Order Fulfilment Officer for our valued client who is a leading diversified manufacturer of motion control technologies and systems based in Western Sydney. This role involves the efficient processing, maintenance, and fulfilment of orders within a designated customer portfolio, ensuring timely and accurate deliveries in...

  • Office Manager

    11 hours ago


    Baulkham Hills, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...


  • Baulkham Hills, Australia CLARENDON HOMES Full time

    **ABOUT US** The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes. CPG Estates. Clarendon and Domaine Homes are one of the leading project housing enterprises in NSW and QLD. On the Development side, CPG Estates looks after our land subdivision and acquisitions. Overall we are an Australian-owned, residential...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: The role is responsible for the direct delivery of a range of Council services through rostered shifts in Council’s multi-channelled Customer Services team, handling enquiries in face-to-face, contact centre, and online environments. Employing a customer-centred approach, this role specialises in working collaboratively across the...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: **Duties include**: - Administer information and knowledge/customer systems - including the Knowledge Vault and NSW Planning Portal. - Capture, review and regularly report performance data to senior management. - Coordinate update of policies and procedures. - Implement processes & practices that ensure customer details are captured into...

  • Payroll Officer

    3 months ago


    Baulkham Hills, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: **Duties include**: - Provide exceptional customer service to library users, including assisting with locating library materials, answering inquiries, and resolving any issues or concerns. - Assist patrons with the use of library resources and technology, including computers, printers, and e-resources. - Deliver the full range of Council...

  • Group Support Officer

    7 months ago


    Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: We are seeking a talented and highly motivated Group Support Officer - Strategic Property and Buildings to join our dynamic team. This position offers a unique opportunity to contribute to the success of the Strategic Property and Buildings tea, by providing administrative support to the group. **Duties include**: - Provide...

  • Office All-rounder

    7 months ago


    Baulkham Hills, Australia Katz Recruitment Full time

    Proactive, Self-Motivated and Organised Office All-Rounder Wanted! - Close-knit, friendly and pleasant yet professional environment - Stable Long Term, Full-Time Permanent Opportunity **Office All-Rounder (Receptionist & Administrator) - Hills District** - Proactive, Self-Motivated and Organised Office All-Rounder Wanted! - Close-knit, friendly and pleasant...


  • Baulkham Hills, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: **Duties include**: - Provide exceptional customer service to library users, including assisting with locating library materials, answering inquiries, and resolving any issues or concerns. - Assist patrons with the use of library resources and technology, including computers, printers, and e-resources. - Deliver the full range of Council...


  • Baulkham Hills, Australia Bupa Full time

    **About the Home** Bupa Baulkham Hills is a modern care home set in the heart of the Hills district, Sydney. Less than 30 minutes from Parramatta, and close to the M2, this home consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle **Benefits of Bupa** Supportive, collaborative, and caring team...


  • Baulkham Hills, Australia CLARENDON HOMES Full time

    **ABOUT US** If you’re looking for an opportunity to expand your career, come and join Clarendon. We're a rapidly-growing residential builder renowned for our passionate people, innovative designs and high-quality homes. At Clarendon, we know that our success lies with great people, expertise, and the highest levels of integrity, honesty and...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    **About the Role** Our Environment & Health team has an exciting opportunity for two experienced, enthusiastic and highly motivated environmental health professionals to join the team. We have 1x Permanent Full-time position and 1x Temporary Full-time (12 months maternity leave cover) position. Both roles will evaluate, investigate, and research documents &...


  • Baulkham Hills, Australia The Hills Shire Council Full time

    We have a rare opportunity for a motivated and experienced library professional who is passionate about Community Engagement to fill the Development Officer role for up to 12 months. **About the role**: Working across Library Teams to develop innovative programs and activities to engage and enrich The Hills community, the successful applicant will manage...