Customer Service Representative

4 months ago

Baulkham Hills, Australia Study and Work Full time

We are looking to recruit CSR/Order Fulfilment Officer for our valued client who is a leading diversified manufacturer of motion control technologies and systems based in Western Sydney.

This role involves the efficient processing, maintenance, and fulfilment of orders within a designated customer portfolio, ensuring timely and accurate deliveries in alignment with customer requirements and adherence to approved payment terms. Electronic interactions with customers are conducted through various portals.

**Responsibilities**:

- Process customer orders received through multiple channels in compliance with company guidelines.
- Prepare claims information following established processes.
- Provide regular order fulfilment updates to customers on all outstanding orders.
- Generate customer invoices and reconcile outstanding invoices against customer portals.
- Manage records according to documented procedures.
- Act as backup for assigned key tasks.
- Assist in general office activities as needed.
- Complete required monthly reporting.
- Fulfill requirements in Talent Central.
- Participate, as necessary, in stocktakes.
- Complete mandatory Code of Conduct and other relevant training.

***

**Experience**:

- 3+ years of office work experience.
- Proficient in automated accounting systems, with a preference for SAP
- Intermediate to advanced skills in Excel and Outlook.
- Intermediate proficiency in Excel and Outlook.

It’s a full-time role for immediate start. Salary negotiable depending upon skills and experience.

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