Collections Loan Account Officer
4 days ago
**Work options**:
Office Hours - Mon to Fri (8.30am - 5.00pm non-negotiable)
If you have a passion for customer service, excellent communication skills, and a desire to excel in the financial industry, we have an exciting opportunity for you
**About the role**:
**Key Requirements**:
- Some experience in customer service
- Good phone etiquette
**Responsibilities**:
**Key responsibilities include**:
- Communicating with customers to discuss outstanding debts
- Explaining consequences of non-payment and benefits of settling debts
- Negotiating payment plans or settlements
- Recording all communication and payment details in the customer database
- Following up on payment arrangements and ensuring compliance
- Identifying, escalating, and assisting in resolving debt queries and disputes
- Maintaining professional and courteous communication at all times
**What is on Offer**:
- Comprehensive training and upskilling opportunities
- Fast-paced and dynamic work environment
- Supportive and collaborative team
- Clear career progression pathways
- Competitive salary and benefits package
**How to Apply**:
If you're ready to kickstart your career in the financial services industry and meet the minimum requirements, we want to hear from you
Submit your resume and a brief cover letter highlighting your customer service experience and why you're excited about this opportunity.
**Full working rights - Must be an Australian Citizen or Australian Permanent Resident**
**Salary will be aligned to the level of experience and includes Superannuation.**
**An annual Bonus at the end of each Financial Year (this is based on employees meeting KPIs)
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