Underwriting Officer

**Underwriting Officer**(**Job Number**:24000163**)**

**Description**

**About the role**

As an Underwriting Officer at RACQ, you will be responsible for underwriting policies that require manual intervention, ensuring adherence to agreed criteria and underwriting guidelines. Your role will involve effective communication with customers, both internal and external, and a thorough understanding of relevant regulations and codes of practice. Please note that this is a 12-Month Fixed Term Contract.

**Key Responsibilities**:

- Underwrite policies requiring manual intervention in line with underwriting guidelines.
- Communicate effectively with customers to provide high-quality service.
- Manage time and organisational tasks efficiently, ensuring high standards of work.
- Demonstrate the ability to work independently and maintain accountability for practices.
- Deliver consistent quality in both internal and external customer service.
- Adapt to diverse situations and perspectives, showing flexibility and understanding.
- Maintain performance standards and stress resilience, particularly during peak times.
- Communicate technical issues in a clear, non-technical manner.

**About You**:

- In-depth knowledge of insurance regulations and codes of practice.
- Strong time management and organisational skills.
- Ability to work autonomously and uphold high standards.
- Proven track record in delivering excellent customer service.
- Adaptability and the ability to handle various situations effectively.
- Resilience under stress with consistent performance.
- Skilled in explaining technical matters to non-technical individuals.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113