Accommodation & Guest Relations Manager

5 months ago

Mount Cotton, Australia Sirromet Winery Full time

**The Role**:
We are looking for an Accommodation and Guest Relations Manager to drive continuous improvements in Sirromet’s accommodation and cleaning operations. Working as part of our leadership team and reporting directly to our General Manager, the role’s focus will be primarily on creating lasting memories for our guests and showcasing the best of what Sirromet has to offer.

In addition, you will:

- Manage the day-to-day operations of the accommodation, housekeeping and public area cleaning teams.
- Manage compliance and cleaning plans, WHS, financial forecasting, rostering, stock taking, quality control, recruitment and people management.
- Manage the teams’ KPIs to maximise profitability.
- Collaborate with department leaders to deliver exceptional and profitable results.
- Monitor guest satisfaction and implement actions to improve.
- Analyse and maintain knowledge of the team’s financial reporting.
- A minimum of 3** **years’ recent experience in a senior Accommodation/Guest Relations position.
- The ability to deliver consistent, high quality guest experiences within budget.
- The ability to lead and develop a motivated consistent team.
- Have a genuine passion for what you do, keeping up to date with new trends.
- Build and maintain positive relationships with other key departments, including the owners, General Manager, department managers and suppliers to meet business needs.
- Be proactive, professional and focused in a constantly changing and challenging environment.
- Superb presentation and grooming.
- Available to work across a 7 day roster.
- Own reliable transport as there is no public transport to our premises.
- Full working rights within Australia.

**What’s on Offer**:
**How to apply**:
**Please Note**:

  • Guest Experience Manager

    5 months ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Mountain Operations **Type** Seasonal **Description** Our team is passionate about our mountain and our community. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk! Mt Buller...

  • Guest Experience Agent

    5 months ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Mountain Operations **Type** Seasonal **Description** Our team is passionate about our mountain and our community. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk! Mt Buller...

  • Guest Experience Volunteer

    5 months ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Mountain Operations **Type** Volunteer **Description** Our team is passionate about our mountain and our community. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk! Our...

  • Business Development Executive, Wedding and Events

    5 months ago

    Mount Cotton, Australia Sirromet Winery Full time

    **The role**: We are looking for a Business Development Executive to generate further business growth with bookings for Weddings, Events & functions at Sirromet. Working Tuesday to Saturday, your **key responsibilities** will require you to: - Work and support the sales manager to maximise bookings from enquiries; - Present our facilities and provide...

  • Tourism and Events Sales Manager

    5 months ago

    Mount Cotton, Australia Sirromet Winery Full time

    **The Role**: To ensure continued success we are searching for a Tourism and Event Sales Manager to join the Sirromet team. This is a 12 month, fixed term contract (maternity leave cover) with the opportunity to join the team on a permanent basis in a new role beyond this. The key focus of this role will ensure the smooth running and operations of sales and...

  • Guest Experience Supervisor

    5 months ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Mountain Operations **Type** Seasonal **Description** Our team is passionate about our mountain and our community. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk! Mt Buller...

  • Maintenance Mechanic

    2 months ago

    Mount Cotton, Australia Sirromet Wines Pty Ltd Full time

    The Company:Sirromet Wines is a fresh and vibrant family owned and operated winery located at Mt Cotton just 30 minutes from the Brisbane CBD and the Northern end of the Gold Coast. On site you will find a state-of-the-art winery production facility, fine dining restaurant, Cellar Door with a vibrant café, Tuscan Terrace Café, glamping style accommodation,...

  • Winery Maintenance Technician

    4 weeks ago

    Mount Cotton, Queensland, Australia Sirromet Wines Pty Ltd Full time

    About Sirromet WinesSirromet Wines is a dynamic and innovative family-owned winery located in the picturesque Mt Cotton region, just 30 minutes from the Brisbane CBD and the Northern end of the Gold Coast. Our state-of-the-art winery production facility, fine dining restaurant, Cellar Door, and Tuscan Terrace Café offer a unique and vibrant experience for...

  • Front Office Manager

    3 weeks ago

    Upper Mount Gravatt, Queensland, Australia Mercure Full time

    **About Mercure Brisbane Garden City**We are a 120-room hotel located in the heart of South Brisbane, just 12 km from Brisbane CBD. Our hotel offers a large newly refurbished restaurant and Cafe, as well as a small conference room.**Job Description**We are seeking a strong Assistant Manager to take the next step in their career and join our Front Office team...

  • General Manager

    4 weeks ago

    Mount Isa, Queensland, Australia AccorHotel Full time

    Job Title: General ManagerAccorHotel is seeking a highly motivated and experienced General Manager to lead our team at ibis Styles Mount Isa.About the RoleWe are looking for a dynamic and results-driven individual to take charge of our hotel operations, ensuring exceptional guest experiences and driving business growth.Key ResponsibilitiesRecruit, develop,...

  • General Manager

    4 weeks ago

    Mount Isa, Queensland, Australia Frontline Hospitality QLD Full time

    About the RoleWe are seeking an exceptional General Manager to lead our multi-site operations and drive revenue growth. As a key member of our team, you will be responsible for managing and overseeing the daily operations of multiple properties, ensuring exceptional guest experiences and delivering outstanding results.Key ResponsibilitiesManage and oversee...

  • Hotel Operations Manager

    3 days ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    About the RoleWe are seeking a highly skilled and experienced Venue Manager to lead our Mount Gambier Hotel team. In this pivotal role, you will be responsible for driving business growth, exceeding KPIs, and taking the hotel to new heights.This is a unique opportunity to work with Matthews Hospitality Group, a family-owned business committed to its people,...

  • Assistant Manager

    2 weeks ago

    Mount Isa City, Australia ALH Hotels Full time

    Job DescriptionAssistant Manager - Barkly Hotel$74,000+ base salary + Super + Half yearly bonusRelocation assistance & Accommodation possibleCareer and training opportunities - your development is important to us Exclusive discounts and benefits - check out our benefits at the bottom of this adJoin us at The Barkly Hotel in Mt Isa, where the local pub...

  • Senior Hospitality Operations Manager

    2 weeks ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    Hiring a Venue Manager for Exceptional Business GrowthThe Mount Gambier Hotel, part of Matthews Hospitality Group, is seeking a highly motivated Venue Manager to drive exceptional business growth and spearhead operations. This is a unique opportunity to work in a renowned venue and lead a team of 60 to 65 staff members.Key Responsibilities:Strategic...

  • Hospitality Operations Manager

    3 weeks ago

    Mount Isa, Queensland, Australia Frontline Hospitality QLD Full time

    About the RoleThe successful candidate will be responsible for overseeing the daily operations of multiple properties, ensuring exceptional guest experiences and driving revenue growth.About the Company: Frontline Hospitality QLD is a rapidly growing hospitality operation with a variety of offerings, ranging from family-oriented dining and entertainment to...

  • General Manager

    1 month ago

    Mount Isa, Queensland, Australia Waymark Hotels Full time

    About UsThe Isa Hotel & Red Earth Boutique Hotel are cornerstones of Mount Isa's hospitality scene, renowned for their luxurious accommodation, fine dining, and lively entertainment options.The RoleAs the General Manager, you'll be responsible for the overall management and success of both venues, including accommodation, dining, gaming, and event...

  • Responsible Conduct of Gambling Manager

    4 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our team, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...

  • Hotel Operations Manager

    3 weeks ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    Hotel Manager Job DescriptionWe are seeking a highly motivated and experienced Hotel Manager to lead our team at Mount Gambier Hotel. As a key member of our management team, you will be responsible for driving business growth, exceeding KPIs, and maintaining high standards of customer service.Key Responsibilities:Strategic Leadership: Lead, mentor, and...

  • Hotel Operations Manager

    3 weeks ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    Job Title: Hotel Operations ManagerJob Summary: We are seeking a highly skilled Hotel Operations Manager to lead our team at Mount Gambier Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving business growth.Key...

  • Hotel Operations Manager

    3 weeks ago

    Mount Gambier, South Australia Matthews Hospitality Full time

    Hotel Manager Job DescriptionWe are seeking a highly motivated and experienced Hotel Manager to lead our team at Mount Gambier Hotel. As a key member of our management team, you will be responsible for driving business growth, exceeding KPIs, and maintaining exceptional service standards.Key Responsibilities:Strategic Leadership: Lead, mentor, and inspire...