Front Office Manager

1 week ago

Mount Buller, Australia Buller Ski Lifts Full time

**Location**

Mt Buller

**Department**

Hotel Operations

**Type**

Seasonal

**Description**

Our team is passionate our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being professional, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew and the unpredictability and unique challenges of the alpine environment.

The Front Office Manager manages all operational activities of the hotel's front office to provide the highest standards of customer service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for the front office team. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort.

**Job Duties include, but are not limited to**:

- Assist the Hotel Manager by supervising the daily operational activities to achieve high levels of guest service
- Maintains high standards throughout daily assignment and assists the front desk agents in doing the same
- Coordinates, administers, and contributes input to required meetings.
- Sets standard for the team: upholding the requirements of BSL as well as standards communicated by management
- Communicates effectively and immediately any situations which may require management assistance
- Takes immediate corrective action when guests' needs are not met
- Prepare and disperse rosters for Front Office & Night Audit staff
- Assists in emergency and security procedures as directed by the established emergency plan
- Creates and maintains scripting standards and guidelines for guest interactions
- Ensures effective communication between Managers and line staff
- Ensures all training requirements are being met 100% at the Front Desk & Guest Service

**We’re looking for people with**:

- Punctual and professional appearance - required
- Knowledge of Mircosoft Office, basic typing skills and computer knowledge - required
- Previous customer service experience, specifically hotel experience - preferred
- Knowledge of hotel systems - preferred
- Ability to read and comprehend correspondence in English - required
- Ability to effectively present detailed information both verbally and in written form to guests - required
- Must have excellent guest and associate relations skills -required
- Possess strong organizational and verbal communication skills - required
- Commitment to delivering a high level of customer service - required
- Ability to work under pressure - required
- Excellent grooming standards - required
- Impeccable phone manner - required
- The ability to work unsupervised and to be a team player - required
- Flexibility to respond to a variety of work situations
- required

We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._

  • Front Office Manager

    1 week ago

    Mount Buller, Victoria, Australia Buller Ski Lifts Full time

    LocationMt BullerDepartmentHotel OperationsTypeSeasonalDescriptionOur team is passionate our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being professional, are ready for a life-changing challenge and the chance to be part of a power-team - let's talk Mt Buller promises an 'office' like no other and...

  • Front Office Manager

    4 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    Applications are now being sought for a suitable Front Office Manager to join our team working at our 4-star boutique hotel and spa at Mount Buller. **What will I be doing?** As the Front Office Manager your primary role will be to welcome and efficient check-in and check-out hotel guests. You will report directly to the General Manager. Specifically, you...

  • Front Office Manager

    3 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    Applications are now being sought for a suitable Front Office Manager to join our team working at our 4-star boutique hotel and spa at Mount Buller. **What will I be doing?** As the Front Office Manager your primary role will be to welcome and efficient check-in and check-out hotel guests. You will report directly to the General Manager. Specifically, you...

  • Front Office Reception/reservations 2023

    4 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    **HOTEL PENSION GRIMUS - **Winner Australia's Best Ski Hotel 2013-2020 World Ski Awards** Hotel Pension Grimus is one of Mt Buller's most famous venues, featuring traditional European alpine ambience, with wood carvings and artefacts depicting Mt Buller’s and the hotel’s history. Family-owned and operated since 1973 you could join our team and be...

  • Front Office Reception/reservations 2023

    1 week ago

    Mount Buller, Victoria, Australia Mt. Buller Full time

    HOTEL PENSION GRIMUS - Winner Australia's Best Ski Hotel World Ski Awards**Hotel Pension Grimus is one of Mt Buller's most famous venues, featuring traditional European alpine ambience, with wood carvings and artefacts depicting Mt Buller's and the hotel's history. Family-owned and operated since 1973 you could join our team and be immersed in the unique...

  • Breathtaker Hotel

    3 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    Applications are now being sought to work in our 4-star boutique hotel and spa at Mount Buller for the 2023 ski season. **What will I be doing?** As a Guest Service Agent your primary role will be to welcome and efficient check-in and check-out hotel guests. You are required to assist the Front Office Manager in performing the daily operations of front...

  • Ski Club of Victoria

    2 months ago

    Mount Buller, Australia Mt. Buller Full time

    The Ski Club of Victoria is seeking an experienced Front Office Receptionist to join their team for the coming Winter season. If you have a passion for service and a keen eye for detail, this may be the job for you! The Ski Club of Victoria is the oldest alpine club in Victoria and prides itself on its hospitality and historical contributions to Mount...

  • Ski Club of Victoria

    3 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    The Ski Club of Victoria is seeking an experienced Front Office Receptionist to join their team for the coming Winter season. If you have a passion for service and a keen eye for detail, this may be the job for you! The Ski Club of Victoria is the oldest alpine club in Victoria and prides itself on its hospitality and historical contributions to Mount...

  • Front Line Consultant

    1 week ago

    Mount Buller, Victoria, Australia Buller Ski Lifts Full time

    LocationMt BullerDepartmentBuller HolidaysTypeSeasonalDescriptionOur team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing experience and the chance to be part of a power-team - let's talk Mt Buller promises an 'office' like no other and...

  • Front Line Consultant

    3 weeks ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Buller Holidays **Type** Seasonal **Description** Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing experience and the chance to be part of a power-team - let’s talk! Mt Buller...

  • Front Line Consultant

    4 weeks ago

    Mount Buller, Australia Buller Ski Lifts Full time

    **Location** Mt Buller **Department** Buller Holidays **Type** Seasonal **Description** Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing experience and the chance to be part of a power-team - let’s talk! Mt Buller promises...

  • Front Office Coordinator

    3 weeks ago

    Mount Waverley, Australia Dickson Street Dental Full time

    Dickson Street Dental is a friendly family clinic which is looking for a Front Desk Coordinator with a strong passion for patient care. We are looking for an individual with a great work-ethic who would like to thrive in a vibrant and supportive dental team in a professional environment. The practice has recently been fully renovated and equipped with the...

  • Hotel Front Office

    1 week ago

    Mount Buller, Victoria, Australia Buller Ski Lifts Full time

    LocationMt BullerDepartmentHotel OperationsTypeSeasonalDescriptionOur Hotel Operations team is responsible for providing exceptional guest service in line with our Buller Way philosophy, while maintaining a safe and respectful working environment. A 'hands on' approach is required as is to work as part of a team to provide efficient service.Night Audit staff...

  • Front Office Coordinator

    1 week ago

    Mount Waverley, Victoria, Australia Dickson Street Dental Full time

    Dickson Street Dental is a friendly family clinic which is looking for a Front Desk Coordinator with a strong passion for patient care. We are looking for an individual with a great work-ethic who would like to thrive in a vibrant and supportive dental team in a professional environment. The practice has recently been fully renovated and equipped with the...

  • Dental Front Office Coordinator/ Receptionist

    2 months ago

    Mount Lawley, Australia Dentique Dental Spa Full time

    We seek a highly motivated and skilled Front Office Coordinator/Dental Receptionist to join our rapidly expanding dental practice. If you are looking for a challenging and fun part-time position and have the skills and enthusiasm to excel in a fast-paced, energetic environment, then this opportunity is for you! As a Front Office Coordinator/Dental...

  • Dental Front Office Coordinator

    2 months ago

    Mount Lawley, Australia Dentique Dental Spa Full time

    A fantastic opportunity for a bright, motivated, Front Office Coordinator with some DA experience, who feels they have the right attributes for this rewarding position. **Position**: Dental Front Office Coordinators-Full/Part Time Positions Dental Front Office Coordinators-Full/Part Time Positions **You need to be/have**: - A long term view and be...

  • Dental Front Office Coordinator/practice Manager

    2 months ago

    Mount Lawley, Australia Dentique Dental Spa Full time

    **Dental front office coordinator and practice manager** Are you looking for a challenging and rewarding full-time position, where you can use all of your dynamic skills in a friendly and energetic environment? We are looking for an enthusiastic front office coordinator that can step into the practice manager position to join and lead our dental team. We...

  • Dental Front Office Coordinator/practice Manager

    2 weeks ago

    Mount Lawley, Australia Dentique Dental Spa Full time

    **Dental front office coordinator and practice manager** Are you looking for a challenging and rewarding full-time position, where you can use all of your dynamic skills in a friendly and energetic environment? We are looking for an enthusiastic front office coordinator that can step into the practice manager position to join and lead our dental team. We...

  • Breathtaker Hotel

    1 week ago

    Mount Buller, Victoria, Australia Mt. Buller Full time

    Applications are now being sought to work in our 4-star boutique hotel and spa at Mount Buller for the 2023 ski season.What will I be doing?As a Guest Service Agent your primary role will be to welcome and efficient check-in and check-out hotel guests. You are required to assist the Front Office Manager in performing the daily operations of front office and...

  • Hotel Pension Grimus

    4 weeks ago

    Mount Buller, Australia Mt. Buller Full time

    **HOTEL PENSION GRIMUS - **Winner Australia's Best Ski Hotel 2013-2020 World Travel Awards** Hotel Pension Grimus is one of Mt Buller's most famous venues, featuring traditional European alpine ambience, with wood carvings and artefacts depicting Mt Buller’s and the hotel’s history. Family-owned and operated since 1973 you could join our team and be...