Case Manager New Business

8 months ago

Brisbane, Australia Zurich Insurance Full time

**A new adventure awaits**

At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.

As the Case Manager within the New Business Underwriting Operations team, you will be responsible for tracking new business submissions, completions, and relentlessly working to reduce end-to-end turnaround times through suspense management activities.

You will work in collaboration with our Underwriters, Health Connect Consultants and Sales team for new business lodged, managing workflows, systems processing, correspondence, and phone calls.

**Important to your success - let’s grow together**
- Previous experience providing exceptional customer service in a client service role, contact centre experience advantageous.
- Strong level of PC skills, including experience using Excel, Word, and other software packages necessary to the role.
- Strong interpersonal skills with a customer focus and the ability to build and maintain trustful working relationships, at all levels of the organisation.
- Strong communication skills, a keen eye for detail and a solutions driven approach.

**Belong. Zurich is here to support you**

We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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