Case Manager

2 months ago

Brisbane, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Case Manager, Personal Injury- Location: Brisbane, QLD- Role: Permanent Full Time

The opportunity

We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

Your new role

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment.

Your Primary Responsibilities- Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines- Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes- Engage your technical and negotiation skills to resolve claims.

About you- Experience in Insurance claims - CTP claims or personal injury is ideal- Be customer-focused, caring, and empathetic over the phone- Be resilient, decisive, and empowered- Ability to find solutions and create plans to address challenges- Ability to prioritize work effectively

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 08/11/2024 11:59 PM

H

  • Case Manager

    4 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    7 months ago

    South Brisbane, Australia Medical Protection Society Full time

    Hybrid working (Brisbane) - Annual performance based bonus - up to 15% - 25 days Annual Leave plus national public holidays and additional State and Territory public holidays (This would be pro rata) - State and Territory holiday trading option - 10.5% Superannuation contribution - A range of shopping discounts, exclusive codes and cashback deals on...

  • Case Manager

    2 months ago

    Brisbane, Australia QBE Insurance Group Limited Full time

    Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager, Personal Injury** - Location: Brisbane, QLD - Role: Permanent Full Time **The opportunity** We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    7 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced **Case Managers** to join our Federal Government client, in a leadership role, based in Brisbane. These opportunities are at the APS6 equivalent, paying $60.26/ hour plus super, on a 12-month contract. **The Role** The **APS6 Case Manager** is accountable to undertake complex work guided by legislation,...

  • Case Manager

    2 weeks ago

    Brisbane, Australia EML Group Full time

    Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us...

  • Aps6 Case Management

    7 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$60 - au$60.26 per hour**About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers....

  • Case Manager

    3 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: A great opportunity for an experienced case manager to join a busy Federal government agency and demonstrate your case management and policy execution skills. **About the role**: - You will be undertaking end to end case management activities. - You will be obtaining necessary information and advice to effectively solve AAT matters...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract up to au$60.26 per hour- **12-month contract, possibility of extension**: - **Brisbane CBD location**: - **WFH 2 days per week** **About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds...

  • Case Manager Australia

    6 months ago

    Brisbane, Australia Medical Protection Society Full time

    Job Introduction If you are an experienced **Case Manager** looking for autonomy, wants to get involved in a broad and varied role, and is AHPRA registered then this role might be the one for you! We have an exciting opportunity for a Case Manager to join our Member Cases and Claims team based in Brisbane. As a Case Manager you will manage a case load of...

  • Aps6 Case Managers

    6 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced Case Managers for APS6 level roles to join the Administrative Appeals Branch of a growing Federal Government Agency based in Brisbane. These opportunities are offering $60.26 + super per hour. **The Roles** **Responsibilities** The positions will be responsible for a range of activities, including: -...

  • Case Manager

    2 weeks ago

    Brisbane, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia HAYS Full time

    12 Month APS6 Opportunity in the Brisbane CBD **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: As the APS6 Case management, you will be accountable for undertaking complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents. This is a team membership...

  • Employee Relations Case Manager

    6 months ago

    Brisbane, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Case Management Services Coordinator

    6 months ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Oversee and maintain databases relevant to new receptions ensuring timely allocation to a case management officer - Conduct comprehensive file reviews, identifying risk indicators and triaging eligibility of new receptions for case management services - Identify and provide advice to the Manager, Sentence Management services...

  • Case Manager

    3 months ago

    Brisbane, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Human Resources Case Manager

    6 months ago

    Brisbane, Australia Australian Signals Directorate (ASD) Full time

    $82,081 - $128,195 ( plus super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** The HR Case Management team provides advice and guidance on all areas of personnel case management including probation, performance management, medical case management, conduct and change management, as well as providing general advice and...