Case Manager

6 days ago

Brisbane, Australia EML Group Full time

Case Manager

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Brisbane, Sydney, and Newcastle**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with experience in superannuation, life insurance, and/or personal injury claims management to join our Life & Casualty business unit.

The Case Manager is responsible for managing claims on behalf of our superannuation fund clients, including the distribution of death benefits and management of disablement claims such as Total and Permanent Disability (TPD), Income Protection (IP), and Terminal Illness. This role ensures that members' funds are accessible in cases of disability before retirement and are appropriately distributed to beneficiaries upon death.

If you are looking for a change and would like to leverage your experience in case management, this role will be the perfect fit for you.

This will be a **permanent, full time**position based in the **Brisbane, Sydney, or Newcastle** office, with flexibility to work from home for up to 3 days per week once you complete training.

**YOUR RESPONSIBILITIES**
- Prepare and implement effective claims management and member communication strategies regularly within timeframe to achieve optimum member outcomes.
- Ensure compliance with relevant superannuation legislation, regulations, and fund rules, and oversee insurance claims under the Life Insurance Code of Practice
- Provide compassionate and professional support to members and their representatives or beneficiaries throughout the claims processes.
- Maintain clear and empathetic communication with claimants.
- Tailored and empathic delivery of adverse outcomes to all stakeholders with a solution focus
- Collaborate with internal teams to ensure seamless claims processing.

**ABOUT YOU**
- Previous experience in superannuation, life insurance, and/or personal injury claims management is highly desired.
- Strong understanding of claims processes and relevant legislation.
- Passion for supporting members and their families during difficult times.
- Excellent communication and interpersonal skills including confident phone manner.
- High level of attention to detail and accuracy in managing claim workflow, drafting file notes, and preparing written correspondence

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR3293

  • Case Manager

    4 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    South Brisbane, Australia Medical Protection Society Full time

    Hybrid working (Brisbane) - Annual performance based bonus - up to 15% - 25 days Annual Leave plus national public holidays and additional State and Territory public holidays (This would be pro rata) - State and Territory holiday trading option - 10.5% Superannuation contribution - A range of shopping discounts, exclusive codes and cashback deals on...

  • Case Manager

    2 months ago

    Brisbane, Australia QBE Insurance Group Limited Full time

    Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager, Personal Injury** - Location: Brisbane, QLD - Role: Permanent Full Time **The opportunity** We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP...

  • Case Manager

    2 months ago

    Brisbane, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager, Personal Injury- Location: Brisbane, QLD- Role: Permanent Full Time The opportunity We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    7 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia EML Full time

    **Case Manager**: NSW - Parramatta, QLD - Brisbane, NSW - Newcastle Workers Compensation Full Time - **Leverage your excellent Case Management skills**: - **Take on a new challenge within our self-insurance team**: - **Work for a reputable organisation known for the amazing and supportive culture.** EML is a leading **Workers Compensation** and **Personal...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced **Case Managers** to join our Federal Government client, in a leadership role, based in Brisbane. These opportunities are at the APS6 equivalent, paying $60.26/ hour plus super, on a 12-month contract. **The Role** The **APS6 Case Manager** is accountable to undertake complex work guided by legislation,...

  • Case Manager

    3 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Aps6 Case Management

    7 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$60 - au$60.26 per hour**About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers....

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: A great opportunity for an experienced case manager to join a busy Federal government agency and demonstrate your case management and policy execution skills. **About the role**: - You will be undertaking end to end case management activities. - You will be obtaining necessary information and advice to effectively solve AAT matters...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract up to au$60.26 per hour- **12-month contract, possibility of extension**: - **Brisbane CBD location**: - **WFH 2 days per week** **About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds...

  • Case Manager Australia

    6 months ago

    Brisbane, Australia Medical Protection Society Full time

    Job Introduction If you are an experienced **Case Manager** looking for autonomy, wants to get involved in a broad and varied role, and is AHPRA registered then this role might be the one for you! We have an exciting opportunity for a Case Manager to join our Member Cases and Claims team based in Brisbane. As a Case Manager you will manage a case load of...

  • Aps6 Case Managers

    6 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced Case Managers for APS6 level roles to join the Administrative Appeals Branch of a growing Federal Government Agency based in Brisbane. These opportunities are offering $60.26 + super per hour. **The Roles** **Responsibilities** The positions will be responsible for a range of activities, including: -...

  • Case Manager

    1 week ago

    Brisbane, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia HAYS Full time

    12 Month APS6 Opportunity in the Brisbane CBD **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: As the APS6 Case management, you will be accountable for undertaking complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents. This is a team membership...

  • Employee Relations Case Manager

    6 months ago

    Brisbane, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Case Management Services Coordinator

    6 months ago

    Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Oversee and maintain databases relevant to new receptions ensuring timely allocation to a case management officer - Conduct comprehensive file reviews, identifying risk indicators and triaging eligibility of new receptions for case management services - Identify and provide advice to the Manager, Sentence Management services...

  • Case Manager

    3 months ago

    Brisbane, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...