Case Manager

5 months ago

Brisbane, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Provide timely and accurate claims management support on high complexity claims

The opportunity

We are seeking a dedicated High Complexity Case Manager to join our Brisbane CTP Insurance team. In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for our clients.

Your new role
- Build and maintain effective relationships with key internal and external stakeholders, using a collaborative approach to obtain information and to seek technical expertise from peers to manage claims effectively
- Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
- Respond to client requests in accordance with service standards
- Ensure accurate claims data is entered in accordance with the required quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met
- Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required
- Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines
- Support the implementation of the Claims strategy to enable delivery of overall business targets
- Participate in all relevant meetings to share and develop strategy, knowledge and best practice

About you
- 1-2 years experience within a case management role in a fast-paced, high-volume environment
- Knowledge and/or experience in the Personal Injury or insurance industry is desirable
- Empathetic and resilient in nature with a keen interest in supporting stakeholders through challenging and sensitive situations
- Knowledge of the ClaimCentre system is desirable but not essential
- Stakeholder management & negotiation skills as well as knowledge around problem resolution
- A keen willingness to learn, excellent communication/organisation skills and a proactive and positive attitude

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support wi

  • Case Manager

    3 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia The Benevolent Society Full time

    About the RoleThe Benevolent Society is seeking a skilled Case Manager to join our Family and Child Connect team. As a Case Manager, you will work with vulnerable families and children to provide support and connect them with necessary resources.Key responsibilities include conducting initial assessments, identifying areas of concern, and developing support...

  • Case Manager

    6 months ago

    South Brisbane, Australia Medical Protection Society Full time

    Hybrid working (Brisbane) - Annual performance based bonus - up to 15% - 25 days Annual Leave plus national public holidays and additional State and Territory public holidays (This would be pro rata) - State and Territory holiday trading option - 10.5% Superannuation contribution - A range of shopping discounts, exclusive codes and cashback deals on...

  • Case Manager

    1 month ago

    Brisbane, Australia QBE Insurance Group Limited Full time

    Case Manager **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager, Personal Injury** - Location: Brisbane, QLD - Role: Permanent Full Time **The opportunity** We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP...

  • Case Manager

    1 month ago

    Brisbane, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager, Personal Injury- Location: Brisbane, QLD- Role: Permanent Full Time The opportunity We currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager you will play an integral part of our QLD CTP Claims business by taking...

  • Case Manager

    5 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    5 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Case Manager

    6 months ago

    Brisbane, Australia EML Full time

    **Case Manager**: NSW - Parramatta, QLD - Brisbane, NSW - Newcastle Workers Compensation Full Time - **Leverage your excellent Case Management skills**: - **Take on a new challenge within our self-insurance team**: - **Work for a reputable organisation known for the amazing and supportive culture.** EML is a leading **Workers Compensation** and **Personal...

  • Aps6 Case Management

    5 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced **Case Managers** to join our Federal Government client, in a leadership role, based in Brisbane. These opportunities are at the APS6 equivalent, paying $60.26/ hour plus super, on a 12-month contract. **The Role** The **APS6 Case Manager** is accountable to undertake complex work guided by legislation,...

  • Case Manager

    2 months ago

    Brisbane, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Aps6 Case Management

    6 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract au$60 - au$60.26 per hour**About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers....

  • Aps6 Case Management

    5 months ago

    Brisbane, Australia Chandler Macleod Full time

    **About the company**: A great opportunity for an experienced case manager to join a busy Federal government agency and demonstrate your case management and policy execution skills. **About the role**: - You will be undertaking end to end case management activities. - You will be obtaining necessary information and advice to effectively solve AAT matters...

  • Aps6 Case Management

    5 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract up to au$60.26 per hour- **12-month contract, possibility of extension**: - **Brisbane CBD location**: - **WFH 2 days per week** **About the company**: Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds...

  • Case Manager Australia

    5 months ago

    Brisbane, Australia Medical Protection Society Full time

    Job Introduction If you are an experienced **Case Manager** looking for autonomy, wants to get involved in a broad and varied role, and is AHPRA registered then this role might be the one for you! We have an exciting opportunity for a Case Manager to join our Member Cases and Claims team based in Brisbane. As a Case Manager you will manage a case load of...

  • Aps6 Case Managers

    5 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced Case Managers for APS6 level roles to join the Administrative Appeals Branch of a growing Federal Government Agency based in Brisbane. These opportunities are offering $60.26 + super per hour. **The Roles** **Responsibilities** The positions will be responsible for a range of activities, including: -...

  • Case Manager

    4 weeks ago

    Brisbane, Australia Toll Transport Pty Ltd Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Aps6 Case Management

    5 months ago

    Brisbane, Australia HAYS Full time

    12 Month APS6 Opportunity in the Brisbane CBD **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: As the APS6 Case management, you will be accountable for undertaking complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents. This is a team membership...

  • Case Manager

    4 weeks ago

    Brisbane, Queensland, Australia The Benevolent Society Full time

    About the RoleWe are seeking a skilled and compassionate Case Manager to join our Child and Family Wellbeing Service. As a key member of our team, you will work with children, young people, and their families to identify and develop supports to address risk factors that may be impacting on their lives.Working from a child-centred approach, you will help...

  • Employee Relations Case Manager

    5 months ago

    Brisbane, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...