IT Ecourts Technical Support Officer, Supreme Court
3 weeks ago
The Supreme Court of Victoria is seeking for a Technical Support Officer who will assist the department in the development and support of technology solutions and services based on the needs of the Supreme Court (the Court).
The role will focus on but not limited to hardware and software support within the Court. The role will require the development of sound implementation of best practice processes and procedures in order to deliver IT services to enhance the efficient operations of the Court.
To be successful in this role you should be able to demonstrate:
- Relevant IT tertiary qualification or equivalent IT experience
- Proven track record of delivering IT services in a BAU, Infrastructure and change management environments
- Experienced in service management and Incident management based on best practice ITIL methodologies
- An enthusiastic and keen learner of all aspects of technology.
**Benefits**:
- A range of health and wellbeing programs including an Employee Assistance Program
- Flexible working arrangements including a ‘Monthly Rostered Day Off'
- A chance to work in a Court environment and support the Judicial staff
- Professional growth and development opportunities
- Travel opportunities within Victoria.
**Duties include**:
- Use theoretical knowledge to achieve agreed outcomes in moderately complex work situations to assist the eCourts environment to meet its operational objectives
- Provide high quality customer service, continuous improvement, innovation, solution-focused thinking and contribute to the technical development of IT eCourts requests / incidents / problems and change requests
- Provide assistance in the implementation of the eCourts strategy to deliver systematic and sustainable service improvements to its operating environment
- Initiate and maintain strong working relationships with internal and external stakeholders including the judiciary, senior managers, court staff, and service providers, to ensure alignment with broader strategic directions and to ensure the Court's strategic drivers are being satisfied
- Assist the Team Leaders to enhance business practices in the eCourts environment by developing and maintaining up-to-date knowledge base of current IT work practices and emerging technical trends and strategies for continuous improvement
- Day to day functions and running of eCourts - this includes but not limited to troubleshooting and timely resolution of software and hardware issues
- After-hours support is required occasionally. The role also requires travel to regional courts.
**How to Apply**:
- Cover letter
- Resume
Applicants are not required to separately address the key selection criteria.
**General Information**:
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high performance workplace that is characterised by creativity, innovation, flexibility and quality delivery. We are an equal opportunity employer and foster diversity in the workplace. The Supreme Court of Victoria provides a comprehensive employee benefit program and the opportunity to participate in professional growth and development.
-
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Court Services Victoria **Salary**: $73,842 - $89,661 Occupation: IT and Telecommunications Reference: VG/SC0197A - Full time, fixed term - $73,824 + 10.5% superannuation (VPS 3 position) - Role based in the Melbourne CBD The Supreme Court of Victoria is seeking for a Technical...
-
Ecourt Operator X 3, Supreme Court of Victoria
3 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us As part of its Digital Strategy, the Supreme Court of Victoria (the Court) continues to embrace modern technology and the development of innovative approaches in order to deliver more efficient practices and processes. The journey of innovative change within the Court has been set within a coherent framework of values including accessibility,...
-
Digital Operations Officer X 2, Supreme Court of
3 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / until 30 June 2025 Organisation: Supreme Court **Salary**: $76,817 - $93,274 Occupation: IT and Telecommunications Reference: VG/C00354_C00355 - As part of its Digital Strategy, the Supreme Court of Victoria (the Court) continues to embrace modern technology and the development of innovative approaches in...
-
Legal Support Officer, Supreme Court of Victoria
5 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / until 14 March 2025 Organisation: Supreme Court **Salary**: $76,817 - $85,048 Occupation: Legal Reference: VG/C00130A - Check and authenticate orders made in respect of funds held in Court under the supervision of a legal officer. Attend to the proper recording of each order, and any supporting...
-
Digital Operations Officer X 2, Supreme Court of
3 months ago
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Part time / 1x from December 2024 and 1x from January 2025 Organisation: Court Services Victoria **Salary**: $76,817 - $93,274 Occupation: IT and Telecommunications Reference: VG/C00356_C00357 - One position will start in December 2024, and the second position will start in January 2025 - As part of its Digital...
-
Administrative Support Officer, Supreme Court
4 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Until 30 May 2025 Organisation: Supreme Court **Salary**: $68,045 - $75,175 Occupation: Community Services Reference: VG/C00021A - Coordinate administrative functions across Client Services for persons under disability, as delegated by the Team Leader and/or Client Services Manager. - Provide operational...
-
Digital Operations Officer X 2, Supreme Court of
3 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations...
-
Registry Officer, Supreme Court of Victoria
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Supreme Court **Salary**: $56,834 - $72,985 Occupation: Legal Reference: VG/SC0130C - ongoing VPS2 Registry Officer role in the Commercial Court Registry - customer facing role which provides a high level of administrative support to the judiciary, Commercial Court legal team, members...
-
Junior Legal Officer, Funds in Court, Supreme Court
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Supreme Court **Salary**: $74,580 - $82,571 Occupation: Legal Reference: VG/C00130 - Provide legal advice and recommendations to Judicial Officers on legal issues concerning persons with funds in Court. - Responsible for preparing memorandum, Court orders, correspondence and written...
-
Supreme Court Associate, Supreme Court of Victoria
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $74,580 - $82,571 Occupation: Legal Reference: VG/SC0248A - An exciting opportunity exists working initially with Judicial Registrar Englefield at the Supreme Court of Victoria. Judicial Registrar Englefield has a strong focus on the Testators Family Maintenance List,...
-
Supreme Court Associate, Supreme Court of Victoria
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $73,842 - $81,753 Occupation: Legal Reference: VG/SC1042E - Associate to the Honourable Justice Harris Supreme Court of Victoria - Ongoing, Full time position - $74,580 per annum + 11% superannuation (VPS Grade 3.1 position) - Role based in the Melbourne CBD **About...
-
Client Support Officer, Funds in Court, Supreme
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Supreme Court **Salary**: $84,166 - $90,558 Occupation: Community Services Reference: VG/SC0667E - Effectively manage a small caseload / portfolio of beneficiaries providing timely and efficient funds administration services for persons under disability to achieve Client Services...
-
Administrative Officer, Funds in Court, Supreme
5 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $68,045 - $75,175 Occupation: Administration/Secretarial Reference: VG/SC0319A - Coordinate administrative functions across Client Services for persons under disability, as delegated by the Team Leader and/or Client Services Manager. - When required, provide...
-
Collections Support Librarian, Supreme Court of
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $56,834 - $72,985 Occupation: Information Management Reference: VG/SC0984 - If you're passionate about online and hard copy collections management, and pride yourself on accuracy, efficiency and relationship building - you’ll be a great fit for our team! - Law...
-
Collections Librarian, Supreme Court of Victoria
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $74,580 - $90,558 Occupation: Information Management Reference: VG/SC1186A - If you're passionate about online and hard copy collections management, and pride yourself on accuracy, efficiency and relationship building - you’ll be a great fit for our team! - Law...
-
Juries Officer, Supreme Court of Victoria
8 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $56,834 - $72,985 Occupation: Legal Reference: VG/SC1056B - Ongoing, full-time, VPS grade 2 position - The Juries Act 2000 provides for the operation and administration of a system of trial by jury that equitably spreads the obligation of jury service amongst the...
-
Client Liaison Officer, Funds in Court, Supreme
7 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Supreme Court **Salary**: $92,332 - $104,762 Occupation: Community Services Reference: VG/SC1020B - The Client Liaison Officer [CLO] is a member of Client Services and is responsible for providing high quality customer service and investigating matters relevant to persons with a...
-
Client Liaison Officer, Funds in Court, Supreme
4 months ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Supreme Court **Salary**: $95,102 - $107,905 Occupation: Community Services Reference: VG/SC1020C - The Client Liaison Officer [CLO] is a member of Client Services and is responsible for providing high quality customer service and investigating matters relevant to persons with a...
-
Legal Support Officer, Supreme Court of Victoria
5 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations...
-
Registry Officer, Supreme Court of Victoria
9 months ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community...
