Digital Operations Officer X 2, Supreme Court of

2 months ago

Melbourne, Australia Supreme Court Full time

Location: Melbourne | CBD

Job type: Full time / until 30 June 2025

Organisation: Supreme Court

**Salary**: $76,817 - $93,274

Occupation: IT and Telecommunications

Reference: VG/C00354_C00355
- As part of its Digital Strategy, the Supreme Court of Victoria (the Court) continues to embrace modern technology and the development of innovative approaches in order to deliver more efficient practices and processes. The journey of innovative change within the Court has been set within a coherent framework of values including accessibility, transparency, competence, timeliness and equality before the law.
- Digital Litigation Team was created for the purpose of supporting the judiciary, associates, practitioners and other Court users through the transition from paper-based litigation to eLitigation, to improve the capability and efficacy of eLitigation, and to encourage engagement with this mode of hearing.
- The Digital Litigation Team supports all Court users to engage with the upgraded technology available in the Court's eCourts, coordinating the practical arrangements of eTrials, management and support of the Court’s eTrial support tools, manage civil transcript arrangements and to ensure the Court’s Digital Litigation Program meets the evolving needs and the Digital Strategy of the Court.
- The Digital Operations Officer is a pivotal role within the Supreme Court of Victoria’s Digital Litigation Team and focuses on supporting digital court operations, enhancing business processes, and ensuring that digital technologies are effectively integrated across all Court divisions. The Digital Operations Officer serves as a key consultant, working closely with stakeholders to understand business requirements, provide technical support, and facilitate the successful operation of virtual, hybrid and in person hearings. The role is required to work on-site to provide support for the practical and technical arrangements for hearings.

**About Us**

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

**About the Role**

Digital and Business Operational Improvement:

- Assist in managing small to medium projects related to digital transformation, including planning, execution, and evaluation phases.
- Aid in the deployment and integration of digital technologies within Court operations, diagnosing and resolving technical equipment issues. Foster the relationship between technology and business operations to ensure the seamless implementation and functioning of new digital technologies in both courtroom and administrative settings.
- Conduct regular data analysis and generate reports to evaluate the effectiveness of digital initiatives. Ensure the accuracy and compliance of digitised hearing records with established guidelines, maintaining them in a state ready for reporting.
- Actively contribute to continuous improvement initiatives and best practices, including participation in business planning, responding to policy and process changes, and contributing to policy and procedure development.

eCourt Support:

- Support the Court Hearings Operations Coordinator in delivering a range of Digital Litigation services, ensuring service delivery standards are met.
- Provide initial advice and referral services to internal stakeholders, assisting in the preparation or presentation of cases within the scope of the Court's operations.
- Coordinate and support the practical and technical arrangements for virtual, hybrid, and in-person hearings, including assisting participants with connection to virtual platforms.
- Liaise with Judicial staff, Court staff and external stakeholders to support virtual, hybrid and in person hearings, eTrials, livestreaming, and transcript requirements, ensuring that the Court's digital initiatives meet evolving needs.
- Provide guidance and technical support to Court users on the Court's eTrial support tools, including the PRISM database, and assist in presenting electronic documents during eTrials.

**About You**
- Demonstrated experience in business improvement and process optimisation within a defined framework, preferably in a legal or government setting, with additional experience in a client-oriented or service industry environment being highly desirable.
- Advanced computer skills, including the ability to operate and maintain digital document management systems and virtual hearing platforms such as Webex and Zoom.
- Completion of or studying for business administration, law, legal relat

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