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Hubspot Campaign Coordinator

4 weeks ago

North Ryde, Australia Achieve Australia Full time

**Purpose of the role**
This role will be responsible for overseeing all aspects of Achieve’s customer relationship management system HubSpot. Be the primary point of contact and be responsible for ensuring all customer records are maintained to a high standard. Also work with the NDIS Sales Team and Pathways Officers to ensure all customers, new and existing, have a great experience with Achieve. Create processes and workflows for creating, updating and maintaining active records in HubSpot, undertake regular cleaning, de-duping and validation of data records and segments, and provide training and support to HubSpot users on how to best utilise the platform
**Why join team Achieve?**
For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.
We appreciate that, but we want our team to know that we value them so offer benefits such as:

- Salary sacrifice options including Fringe Benefits Tax and car leasing
- Access to personal and financial counselling for you and your family
- A range of paid leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

**At Achieve it’s more than just a job.**
You have the chance to change lives and bring inclusion to life every day.
Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.
Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.
**About the role**
- Be the primary point of contact and oversee all aspects of Achieve’s customer relationship management system HubSpot.
- Provide training and support to HubSpot users on how to best utilise platform to maximise the value of HubSpot.
- Working with our NDIS Sales Team teams and Pathways Officers to ensure all customers, new and existing, have a great experience of Achieve.
- Work with Operations team to review and refine partner and referrer segments so we can increase our outbound marketing efforts and build strong networks for our organisation.
- Manage the HubSpot mailbox for Achieve Australia and work with current digital Agency (Engaging.io) to implement system updates.
- Work with the Marcomms, Pathways and Human Resources teams to review customer journeys and identify automated contact strategies and initiatives to drive retention pf key segments
- Overall management of our CRM platform (HubSpot) for clients and employees to ensure our database is

*
About you*
The suitable incumbent would have:

- Strong hands-on experience working with digital channels and media including website, social media, EDMs.
- Experience in implementing marketing automation tools.
- Experience in utilising digital communication channels to create digital strategies to increase awareness and generate business.
- Demonstrated knowledge of all facets of the NDIS including a high-level commitment to individualised, person centred service delivery
- Demonstrated excellence in customer service.
- An ability to prioritise work and meet conflicting deadlines and excellent time management skills.
- At least 3 years’ experience working within CRM or digital marketing with experience using HubSpot and/or other CRM platforms.
- Demonstrated experience in working with databases, data analysis, segmentation and digital marketing platforms

**Pre-employment checks**:
We have a Covid-19 Safety Plan to support our vulnerable clients and our workforce. It is a condition of employment to be fully vaccinated for Covid-19.
**How to apply**:
To register your interest, please click ‘Apply’ now and provide a resume and cover letter outlining your suitability for the role.

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