Hubspot Marketing Coordinator

1 week ago

North Ryde, Australia Bloom HR Full time

Work with an Employer of Choice - A Leading Disability Services Provider
- Manage the customer relationship management system HubSpot
- North Ryde Location - competitive salary

**The Organisation**

We are proud to partner with an Employer of Choice, one of Australia's leading disability services provider who have been achieving social inclusion for people with a disability for over 70 years As a registered NDIS provider, the organisation offers accommodation, community support, employment and programs in Greater Sydney the NSW Northern Rivers regions.

**Purpose of the role**

We are seeking a digitally inclined marketing coordinator to manage the lead generations, and to be responsible for all aspects of the organisation's customer relationship management system, HubSpot. You will be the primary point of contact and be responsible for ensuring all customer records are maintained to a high standard.

**About the role**
- Be the primary point of contact and oversee all aspects of the companies customer relationship management system HubSpot.
- Provide training and support to HubSpot users on how to best utilise platform to maximise the value of HubSpot.
- Work with the NDIS Sales Team teams and Pathways Officers to ensure all customers, new and existing, have a great experience.
- Work with Operations team to review and refine partner and referrer segments so we can increase our outbound marketing efforts and build strong networks for our organisation.
- Manage the HubSpot mailbox and work with current digital Agency (Engaging.io) to implement system updates.
- Work with the Marcomms, Pathways and Human Resources teams to review customer journeys and identify automated contact strategies and initiatives to drive retention pf key segments
- Overall management of our CRM platform (HubSpot) for clients and employees to ensure our database is
- Strong hands-on experience working with digital channels and media including website, social media, EDMs.
- Experience in implementing marketing automation tools.
- Experience in utilising digital communication channels to create digital strategies to increase awareness and generate business.
- Demonstrated knowledge of all facets of the NDIS including a high-level commitment to individualised, person centred service delivery
- Demonstrated excellence in customer service.
- An ability to prioritise work and meet conflicting deadlines and excellent time management skills.
- At least 3 years’ experience working within CRM or digital marketing with experience using HubSpot and/or other CRM platforms.
- Demonstrated experience in working with databases, data analysis, segmentation and digital marketing platforms

**Pre-employment checks**:
We have a Covid-19 Safety Plan to support our vulnerable clients and our workforce. It is a condition of employment to be fully vaccinated for Covid-19.

Applications for this role will be assessed as they are received. Please don't hesistate in applying.

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