Comms, Change and Engagement Lead
4 months ago
This role will ensure the Customer Operations department and all people within it are informed and ready via succinct communications whilst focusing on fostering a positive work culture, aligning teams with business goals, and facilitating smooth transitions during operational/business changes.
**About Us**
At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams).
We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
In 2023, we were a recipient of LinkedIn’s Top 25 Companies for our focus on career development and awarded the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending.
**About The Role**
Reporting into a Head Of, this role is responsible for leading and managing internal communications (eg. daily promos), coordinating change impact assessments & operational readiness (eg. change to customer verification), as well as driving engagement activities within the Customer Operations department (eg. team activities and catering). You challenge the status quo, drive accountability and will be a trusted member of the Customer Ops Extended LT.
Responsibilities Include:
- Create and execute communication plans to ensure clear, consistent, and effective messaging to customer operations staff.
- Lead the Customer Ops “Go-to-market” forum, sharing change from across the broader business to enable impact assessments & business readiness.
- Lead the engagement strategy, connecting with key Contact Centre & Operational leaders to execute and drive engagement for our people across all sites.
- Work closely with cross-functional teams, including Product, Technology & Marketing, to understand upcoming roadmaps & change.
- Track, report & analyse key metrics related to communication effectiveness, change management success, and staff engagement levels.
- Utilise metrics and analytics to make data-driven decisions that continuously improve the customer experience, reduce time to resolution, improve response times and work within budget requirements.
**About You**
You will have worked in a Contact Centre or Customer Operations environment within a senior level position and have the following skills:
- Ability to write and deliver engaging communications to front line team members
- Design engaging content utilising online tools (eg. Canva)
- A baseline understanding of project/change management
- Understand and produce insight to quantify impacts of team engagement initiatives
**The Perks**
We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:
- 25 days annual leave (that’s right, a whole extra week)
- Genuine flexible working policy with a $800 work from home office allowance
- Weekly concierge service including free massages, manicure/nail appointments - all onsite
- Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks?)
- Development budget to send you to conferences, events, courses and other learning opportunities.
- End of trip facilities with an onsite table tennis and pool table
- Access to our Employee Assistance Program and a Circle In membership
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
**What’s the Green Tick Feeling?**
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.
-
Comms Specialist
2 days ago
Melbourne, Australia FinXL Full timeLocation: - Melbourne, Victoria- Job Type: - Contract- Specialisation: - Telecommunications- Salary: - AU$760 - AU$761 per day- Reference: - CR/013060_1660618603**Communications Specialist (M19)** Immediate start!! Large Scale Transformation Program Remote/WFH arrangement At present, an outstanding opportunity exists for a Comms Specialist to work across...
-
Change and Communications Lead
9 hours ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99313_1677739092 **Contact** Michelle Kendirian **Posted** about 1 hour ago Our client is a leading national retailer seeking a Change and Communications Lead for a 6 months initial engagement. You will be working in a hybrid environment (1-2 days...
-
Junior Comms Strategist
4 days ago
Melbourne, Australia Asahi Beverages Full time**1House - who are we?** 1House is one of Australia’s largest premier in-house agencies supporting the entire portfolio of Asahi Beverages, an agency that combines design, technology, art and strategy to create state-of-the-art award-winning work and experiences based in Australia with partners all over the world. We are the team behind CUB, Asahi...
-
Change Manager
2 days ago
Melbourne, Australia Hudson Australia Full timeLooking for an **experienced (5+ years)** Change Manager to be a part of a high performing change practice who has experience delivering on complex transformation programs in matrixed environments. You will be delivering end-to-end change management on an office relocation. **Role overview**: Looking for an **experienced (5+ years)** Change Manager to be a...
-
Change Manager
7 months ago
Melbourne City Centre, Australia HAYS Full timeWell Established State Gov is looking for a well-experienced Organisational Change Manager **Your new company** A well-established state government organisation with a mission to deliver essential services for the community and secure a sustainable and healthy community, by managing and protecting the city’s water supply, ensuring reliable, high-quality...
-
Customer Migration Change Manager
2 months ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 81554 **Department**: AR Migration **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role ANZ’s Customer Migration Program is an exciting and...
-
Internal Comms Content Specialist
3 weeks ago
Melbourne, Australia Sportsbet Full timeIf you are passionate about creating brilliant internal comms (both written and visual) through a variety of channels, then we have the role for you! This is a BRAND NEW role that allows you to be innovative, creative, and contribute to building a great brand internally with our employees. **About Us** At Sportsbet, we’re united behind our purpose to...
-
Change Analyst/manager
6 months ago
Melbourne, Australia The Staffing Group Full time**Change Analyst/Manager - Retail - Contract or perm - $700 - $800 pd or $150k + Super** **The Company**: My client is a household name retail enterprise, with over 600 stores internationally and a fast-growing online presence. It now requires an experienced Change Analyst or Manager to manage Change across a variety of technical and business facing...
-
Change Lead
7 months ago
Melbourne, Australia luvo Full timeJoin a company and team that care - Make a difference in the work you do - Hybrid 3 days in Melbourne office,12months fixed-term role We are looking for a Change Lead who has worked on multiple projects. As the Change Lead, you will be responsible for all change management activities using an established change management governance framework to support the...
-
Change Lead
4 months ago
Melbourne, Australia EnergyAustralia Full time**Purpose of the Role** In this 12-month day rate contract, you will join a highly capable and engaged team responsible for the delivery of a Cyber Security technology program. You will be supporting the Program Lead and be responsible for managing change on key projects, ensuring changes are effectively and sustainably delivered, minimising risks, and...
-
Transformation Change Lead
7 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Change Manager
6 months ago
Melbourne, Australia Origin Energy Full timeWork closely with a wide range of stakeholders, at a variety of levels in the origination! - Join a passionate team, who enjoy making a difference to origin, our customers & communities - 6-month contract, hybrid working opportunity - can be based in Sydney / Brisbane / Melbourne **Delivering good energy starts from within** It’s an exciting time to join...
-
Change Lead
4 months ago
Melbourne, Australia State Trustees Limited Full timeLocation: Melbourne | Western Metropolitan Job type: Full time / Until 30 June 2025 Organisation: State Trustees Limited **Salary**: $116,847 - $168,894 Occupation: Community Services Reference: VG/CS/1817216E - **Footscray, Bendigo or Dandenong with flexible work from home/office arrangement**: - **Fixed Term until 30 June 2025**: - **Requirement to...
-
Change Practice Lead
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne permanent asap start | cbd/wfh hybridWorking for this leading higher education provider as a Change Practice Lead you manage OCM and change management, leading teams dedicated to delivering initiatives within the Portfolio and Planning department. **Key activities** - Ensure governance, quality, and consistency of work delivered by the...
-
Change Lead
7 months ago
Melbourne, Australia The Royal Women's Hospital Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management Reference: 25145 - **Full time, fixed term position**: - **...
-
Change Lead
4 months ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 65192 **Department**: Tech CDIS Strategy & Operations **Division**: Technology **Location**: Melbourne About the role The Cloud, Data, and Infrastructure Services (CDIS) portfolio within Group Technology aims to provide secure and resilient technology services, infrastructure and platforms across ANZ to enable our enterprise customer and business...
-
Change and Adoption Lead
6 months ago
Melbourne, Australia Austin Health Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Human Resources, Legal, Occupational Health and Safety, Other, Planning, Medical, Nursing, Aged Care Reference: 51334 Position Title Change &...
-
Change Lead
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract negotiable- Contract Until 23rd of August - Government Department - CBD Location - Hybrid Working Environment - Implementation of a Student Portal This Government agency is seeking an experienced Change Lead to undertake change management, communications and training activities as required to support the implementation of a...
-
Change Practice Lead
7 months ago
Melbourne, Australia RACV Full timeMelbourne, Victoria | RACV Head Office - Full Time | Hybrid Working - 12month fixed term contract - Competitive salary | Discounts on selected RACV Products **Great things start here** Work with some of the best technology and working practices available while doing interesting, challenging, and rewarding work. With the kind of opportunities only a large...
-
Change Lead
7 months ago
Melbourne, Australia Resource Corner IT Consulting service Full time**Roles and Responsibilities of a Change Lead** The change Lead will: - Support communication efforts - Support the design, development, delivery and management of communications. - Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders. - Support training efforts - Provide input, document requirements and...