Aps6 Case Management Officer

5 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Case Management Officer on a contract for 12 months.

**Position Overview**

**Duties & Responsibilities**:
Responsibilities of the role include but are not limited to:

- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the Agency.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

**Capabilities of the Role**:

- Adaptability
- Building Customer Loyalty
- Building Talent
- Planning and Organising
- Coaching
- Technical / Professional Knowledge or Skill
- Managing Relationships
- Energy

**Mandatory Requirements**:

- Applicants must be Australian Citizens.

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