Technical Representative

2 weeks ago

Perth, Australia Airbus Group Australia Pacific Full time

Technical Representative
Perth, WA
About the opportunity
Airbus Australia has an exciting opportunity for a Technical Representative to join our Customer Support and Services team.
About the role
This role will be based in Perth, WA and will report to the Team Lead Technical Services Civil Helicopters. The role is responsible for the collection and treatment of emerging support issues experienced by the various Civil Helicopter customers in the Australia Pacific region, and ensuring functional and efficient links are established and maintained with regional counterparts.
About the team
The Customer Support and Services team coordinates the delivery of support services to the satisfaction of the Civil customers and stakeholders. This includes the prioritisation, coordination and on-time delivery of integrated support engineering, material support & logistics and other relevant functional groups support solutions for both the aircraft and its associated mission and ground systems such that the contracted work scope and performance requirements are met effectively and efficiently.
About you
To be successful in this role, it is a requirement to be able to work in a team environment with connections across the Asia Pacific region, have well developed stakeholder engagement and expectation management skills as well as good verbal and written skills.
You will need to be someone who is able to work autonomously, to tight deadlines and work comfortably in a continuous improvement work environment.
The qualifications and experience best suited to this role include:

- Aircraft Maintenance Engineer Licence (CASA B1 LAME) with relevant Airbus type ratings (preferably with experience on the H175)
- Demonstrated technical experience in aircraft maintenance engineering (Part 145 or equivalent) or CAM (Part M or equivalent), or Technical Support services in the aviation industry
- Superior knowledge and understanding of interdependencies between maintenance (including maintenance and fleet planning) and other airworthiness management and support activities such as design engineering, technical services and integrated logistics support
- Extensive maintenance experience and technical knowledge of Airbus helicopter types
- Superior knowledge of applicable legislation and regulations (e.g. CAANZ, CASA, etc.), standards and internal best practices

The abilities and skills that you can bring to this role will include:

- Demonstrated ability to successfully and concurrently manage multiple complex activities and resolve high-level service issues, across numerous customers, technical teams and in collaboration with various Business Units and stakeholders
- Short-interval planning skills and strong time management / organisational skills
- A straightforward, confident, and open communicator with the ability to convey messages clearly, concisely and persuasively
- Demonstrated commitment to safety, quality and customer satisfaction

**It would be desirable that you also have**:

- Prior experience in supporting helicopter sales and marketing activities
- Proven track record of client growth, relationship management and results delivery

Applicants must have the capacity to satisfy pre-employment criminal history checks and medical screening which may include drug and alcohol testing.
About Us
Airbus is a global leader in aeronautics, space and related services. With a workforce of 130,000 Airbus offers the most comprehensive range of passenger airliners around. Airbus Australia Pacific (AAP) is the region's largest helicopter business, employing people across multiple locations in Australia and New Zealand. With the largest market share in civilian and military helicopters, the company supports more than 500 Airbus Helicopters and is well recognised as a leading Through-Life-Support provider in military fixed wing and helicopter platforms.
What's on offer?
The Airbus Group is a global platform for excellence, with network expertise providing our people with the opportunity to be a part of rapidly advancing innovations in engineering and technology to accomplish the extraordinary; making the world a more connected, safer and smarter place. We have dedicated resources to deliver:

- Clear operational and strategic objectives
- Supportive structures, systems and processes with a commitment to your development
- Strong links to the broader Airbus Group global community
- Values driven leadership focussed on employee and customer experience
- Competitive salary packaging, Employee Share Ownership Plan, Employee health plans
- Flexible working arrangements

At Airbus, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Diversity is key to our ability to work cohesively as a team regardless of age, disability, race, sex, intersex status, gender identity and sexual orientation.

**Application Closing Date**: Sunday 05 May 2024

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