Student Complaints and Integrity Manager

1 month ago

Footscray, Australia Victoria University Full time

**Be part of a collaborative, innovative, and supportive work environment.**:

- **The position is based at our Footscray Park Campus.**:

- **Make a positive impact on the lives of our students**

**About Us**:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drivers embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

**About the Role**:
The Student Complaints and Integrity Manager role is responsible for leading enterprise complaints and investigations across students and third-party complaints and investigations.

**Reporting to the Chief Risk Officer, some of the role’s responsibilities are**:

- Lead the operations of the central complaints and investigations function at the University, ensuring that activities run effectively across VU, including all controlled entities
- Lead the development of functional and service excellence while enhancing the ongoing maturity of complaints and investigations management at VU
- Develop strategic relationships with key internal stakeholders, including Senior Executives, across the University to resolve complex issues and affect strategic change
- Develop relevant policy, procedural and protocol documents consistent with current legislative and policy requirements at VU, and manage the implementation of them

**This is a full-time, continuing position (36.75 hours per week) at the classification of HEP Level 10 with the salary being $132,932 per annum plus 17% superannuation.**

**About You**:
We would like to hear from you if you possess:

- Proven experience in managing and leading a team of professionals delivering high-level institutional support services
- Ability to provide strategic and operational leadership, including exceptional influencing and relationship-building skills
- Proven expertise in authoritative guidance and decision-making, supported by experience in complaint management and reporting
- Ability to plan strategic operations, develop policy and procedures to balance and satisfy competing urgent demands, display initiative, and drive and deliver continuous improvement

**What We Offer**:
VU strives to create a family friendly, diverse and inclusive workplace where all staff can succeed. VU offers a range of benefits and leave that aim to enhance and support your work and personal life.

**How To Apply**:
To view the position description please **click here **.**
- Your **resume.**:

- A statement addressing the **Key Selection Criteria **listed in the position description.
- Evidence of applicable qualifications, licenses, and registrations.

**Applications Close: Thursday 28 November 2024 at 11.59pm (AEST)**

**For Position Enquiries Only**:
**Our Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

**Our Commitment to Diversity and Inclusion at VU**:

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