Reservations Supervisor

2 months ago

Greater Adelaide SA, Australia SOFITEL Full time

**Company Description**
Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.
**Job Description** A career that lets your passion shine**:
As Reservations Manager, you will play a key role in optimising hotel occupancy and driving revenue. You'll guide and support the reservations team, converting inquiries into bookings and ensuring smooth operations. Working closely with the Revenue Manager, you'll manage pricing, monitor availability, and enhance guest experiences by promoting upselling. With a focus on seamless arrivals, reporting, and team development, you’ll ensure our guests enjoy an exceptional stay from the very start.
**Qualifications** What you will bring to the role**:

- Experience in a supervisory or managerial position (preferable in groups within a luxury brand) with a proven record of effective customer complaints management
- You are well organised individual, who can work well independently and as part of a team
- Computer literate with sound knowledge of Opera, Micros or similar PMS/POS
- You have exceptional communication skills both verbal and written English
- You are flexible to work on a roster, where some weekend or evening work may be required.

**Additional Information** Thrive in our Sofitel community, with**:

- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

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