Reservations Supervisor

3 days ago

Greater Adelaide SA, Australia Hotel Indigo Full time

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant
- Market & Meander, and the iconic rooftop bar
- Merrymaker with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

We’re on the search for a Reservations Supervisor who will work independently to take ownership of the Reservations function of the hotel. Reporting to the Director of Sales & Marketing - the Reservations Supervisor will deliver a memorable guest experience, whilst providing a positive commercial return for reservations.

The Reservations Supervisor will be responsible for the supervision and development of a part time direct report, and will need to allocate and manage their day to day.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- Ensuring a holistic approach to memorable and positive guest experiences acting as both brand ambassador and trusted partner; connecting internal teams to deliver a seamless experience for guests and Group bookings
- Delivering the daily operations of the hotel’s reservations requirements and revenue systems, maintaining inventory balance and rate parity across channels
- Ensuring bookings are managed accurately to provide high data integrity when it comes to reporting on production, allotment materialisation and value add success
- Responsible for management of rate loading, accuracy and tracking across systems with IHG Revenue
- Actively managing all Groups business, complying with IHG standards, maintaining accurate block management and ensuring wash factors are considered and actioned when appropriate to assist with forecasting
- Flexing your product and service knowledge about Hotel Indigo and all IHG hotels in your region
- A champion for IHG One Rewards and a key driver of loyalty recognition
- Identifying & implementing opportunities to drive incremental revenue through proactive upselling techniques
- Planning and assigning work, establishing performance and building on capability for Reservations team members
- Demonstrating a sound awareness of WH&S policies & procedures, ensuring strict adherence to and dissemination of information to all team members

**What we need from you**:

- 2-3 years previous experience in a hotel reservations or front office environment
- Experience using Opera Property Management System and channel management systems
- Excellent written and verbal communication skills
- Demonstrated stakeholder management and ability to collaborate effectively with internal departments on reservations and groups function
- Strong organisational skills and ability to prioritise workload individually and across the team
- Budgeting, profit/loss concepts, percentages, calculations and variances are utilized frequently so strong numerical understanding will be key

**What you can expect from us**:
You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey
- Proactive paid wellness and mental health days
- Paid birthday leave - hip hip hooray
- Enhanced parental leave
- Hotel Perks like accommodation and Food & Beverage discounts across IHG Hotels & Resorts
- A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening

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