Japanese-speaking Import and Order Processing

6 months ago

Sydney, Australia HOBAN Recruitment Full time

**Japanese-Speaking Import and Order Processing Coordinator**
- North Sydney
- Full time Permanent
- Work from home a few days/week available after 6 months

**Purpose of the position**

This company holds the third-largest market share globally, In this role, you will be responsible for importing products manufactured in Japan and other part of Asia to Australia, facilitating delivery to our various customers.

The smooth execution of import operations plays a crucial role as the foundation of the business.

**Responsibilities**:
**Processing order**
- Accurately input customer orders into our ordering system, ensuring all information is correct and up to date.
- Precisely input order data and coordinate with inventory status and production schedules to process orders.
- Consolidate customer orders, generate purchase orders, and place orders with overseas suppliers.
- Manage the schedule to meet the agreed lead time with the customer.
- Maintain the invoices received and notify the relevant parties.

**Logistics coordination**
- Handle import-related documents and procedures, ensuring compliance with relevant laws and regulatory requirements.
- Possess knowledge of applicable customs procedures and tariffs, ensuring smooth customs clearance.

**Customer support**
- Manage and maintain all aspects of payment receivable and payable from scheduling to verification.
- Analyze transaction information to identify refunds, delinquent accounts and insufficient payments.
- Prepare and disburse invoices to customers.
- Resolve issues with delinquent accounts through contacting and working with the customer.
- Reconcile transactions with statements.
- Maintain accurate financial record of all receivable transactions, verifications, etc.
- Secure financial data via data backups and security monitoring.
- Handle customer inquiries and provide information regarding products and transportation, including notifications on stock availability.
- Facilitate smooth communication with customers and build a trusting relationship.
- Collaborate with various stakeholders to ensure timely order fulfillment and delivery.
- Resolve any issues that arise with customer orders including but not limited to changes, cancellations, or discrepancies.
- Ad-hoc Administration

**Work experience and skills**
- Proficient in business-level communication in both Japanese and English.
- Two years of experience in import or trade operations
- System Skills: Experience in using import-related software and tools, enabling efficient task execution.
- Bachelor degree is preferred but not must
- Permanent Resident, Citizenship, Partner Visa holders

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