National Manager

6 months ago


Melbourne, Australia Origin Energy Full time

Hybrid working environment
- Full-time, permanent role
- Melbourne based

Build your career at Origin and see where it takes you - it could be a new role, a new location or a higher level of responsibility.

**Check out this great opportunity at Origin.**

**THE ROLE**

Managing a team of onshore and offshore resources, the National Manager - Customer Operations & Fulfilment is accountable to deliver on strategic objectives and operational targets of their portfolio, minimise revenue leakage, ensure bills are accurate and generated in a timely manner and collection of the billed revenue is within credit terms and bad debts are minimised. The incumbent is also responsible for the third-party fulfilment annual spend, including Australia Post, CoTé and Fuji Film.

This role is fundamental to the identification and execution of opportunities to continually improve billing & collections processes, drive efficiencies (lower cost to serve and credit risk) and improve the customer experience. The incumbent will also be responsible for providing

monthly insight into portfolio performance which enables better governance, control, and reduces credit risk.

**Key responsibilities include**:

- Build a successful, effective and collaborative team, embodying a positive culture
- Promote a culture of compliance awareness, management and control throughout the LPG business.
- Identification and manage incidents impacting assigned portfolio to resolution
- Communicate effectively with appropriate stakeholders
- Provide relationship and product ownership & SME guidance to the LPG business for customer fulfilment channels & systems
- Provide in depth analysis and recommendations to improve operational performance, customer experience and minimise financial, operational and regulatory risk
- Support the identification of impacts of external changes in the market, and changes within the organisation
- Support the development of detailed business requirements and sound business case Support the successful delivery of initiatives through the review and approval of relevant documentation

**IS THIS YOU?**

**More about you**:

- Degree qualified. Equivalent project experience taken into consideration.
- Operational / Commercial experience in a large organisation
- Proven ability to liaise with managers and staff from diverse
- Attention to detail with ability to influence stakeholders to
- drive business decisions
- High quality written and verbal communication skills
- Strong numeric, analytical and conceptual skills
- Ability to build strong internal relationships and capable of building effective relationships

**Origin - Where good change happens.**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._


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