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Customer Administrative Officer

1 month ago

Brisbane, Australia Public Trust Office Full time

Customer Administrative Officers deliver a high quality administration, telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner. Customer Administrative Officers are often the first point of contact for customers, either by phone or in person, and provide high level customer service, and referral to appropriate services. The role also provides administrative support to staff in the Customer Experience and Delivery program and will require the incumbent to work efficiently and confidentially on customer matters.
Accountability
As a Customer Administrative Officer you will be accountable for the following:

- As part of a team, deliver a high quality telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs.
- Promptly attend to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Operate effectively as part of a team environment and deliver quality, timely and effective customer service.
- Maintain effective working relationships, and liaise effectively and professionally with all levels of staff.
- Maintain skills to effectively use a range of information and communication technology.
- Assist customers who at times may be upset or displaying challenging behaviours due to their disability, with courtesy and understanding.
- Liaise with customers, their family and other stakeholders in the preparation of draft customer budgets.
- Review and prepare payments on behalf of customers.
- Maintain confidential, accurate and complete records of your work activities, including customer contact, customer information and referrals.
- Provide support through a range of administrative functions as required.
- Commitment to your own health and safety and for that of others in the workplace.

Highly desirable Requirements
To be successful in this role it is highly desirable that you demonstrate the following knowledge, skills and experience:

- Experience in a customer service role
- Developed professional communication skills
- Basic computer literacy including competent use of Microsoft Office or the ability to rapidly acquire

How to Apply
- Your current resume which details your work experience and relevant information to this position.
- A short statement one (1) page focusing on your knowledge, skills and attributes as outlined in the Accountabilities and 'What We're Looking For' - Your Success Profile in the role description.
- Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two (2) years.

This work is licensed under a Creative Commons Attribution 3.0 Australia License.