Student Services Manager

6 months ago

Melbourne, Australia Navitas Full time

**About the role**

Hawthorn-Melbourne has been offering English language courses to international students for almost 40 years. Our students come from all over the world to study English with us and have a broad range of objectives and needs, which we aim to satisfy through the wide variety of courses and support services we offer.

As international students continue to return to our shores in greater numbers, there are opportunities to join the team at Hawthorn-Melbourne. We are seeking a Student Services Manager to lead our Student Services team.

Working in consultation with the Principal, Hawthorn-Melbourne, the Student Services Manager plays a key role in the experience of students and other visitors to our school. As a team, Student Services aim to welcome, engage and support students throughout their journey at Hawthorn-Melbourne, complete a range of associated administrative tasks, and assist both internal and external stakeholders by providing a high standard of service to all. All duties are completed in compliance with industry regulations and company policies.

**Skills, Experience and Qualifications**

**Essential**
- Excellent customer service skills.
- Ability to interact well with people from a wide variety of cultural backgrounds.
- Sensitivity to student and staff needs.
- Diligent, organised and able to prioritise.
- Ability to lead a team effectively in achieving agreed goals.
- Excellent written and verbal communication skills.
- Experience in using MS Office software.
- Working with Children Check (or equivalent).

**Desirable**
- Previous experience in a relevant management role.
- Background working in Education, especially in the ELICOS industry.
- Experience organising events and activities for students.
- Experience using a student management system (e.g. Becas)
- Experience using a learning management system (e.g. Moodle)
- Experience dealing with student accommodation.
- Experience in handling payments and receipting.
- Relevant qualifications, including those related to administration and student welfare.

**How to apply**

**About Us**

Hawthorn-Melbourne is part of the Navitas Group, a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

**Diversity and Inclusion**

**Extra information

  • Student Services Manager

    6 months ago

    Melbourne, Australia Melbourne Business School Full time

    Newly created leadership opportunity within a well established team - An opportunity to step up and lead the optimisation of the student experience at MBS **About Us** - At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the...

  • Student Administration Manager

    6 months ago

    Melbourne, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed company operating tertiary education businesses focused on Health and Community Services fields. We empower people towards meaningful careers through quality education. EDU operates two businesses with campuses in Sydney, Melbourne, Brisbane, Perth, and Adelaide: - ** Australian Learning Group (ALG)** - VET provider for...

  • Student Coach

    5 months ago

    Melbourne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...

  • Receptionist/administration Assistant

    2 weeks ago

    Melbourne, Australia Student Housing Australia Full time

    **Student Housing Australia **is the specialist in the field of purpose built student accommodation with a portfolio of 2,400 apartments. Our diverse accommodation provides students with access to a choice of affordable safe accommodation in close proximity the the Universities and Colleges in and around Melbourne. The needs of local and international...

  • Student Services Director

    2 weeks ago

    Melbourne, Victoria, Australia SHK Full time

    **About the Organisation**Swinburne Student Association (SSA) is a new single student body established for Swinburne Students. The SSA will provide a central place for students to connect with student services and student representation, responding to student needs and expectations as part of a world-class next-generation student experience.The SSA will...

  • Program and Partnerships Coordinator

    1 month ago

    Melbourne, Victoria, Australia AFX Student Exchange Full time

    About AFX Student ExchangeWelcome to AFX Student Exchange, a dedicated Franco-Australian team with a strong commitment to creating customized exchange programs between France and Australia. Our comprehensive suite of services includes study tours, sister-school partnerships, student exchanges, and linguistic immersions, all supported by extensive logistical...

  • Program Coordinator for International Partnerships

    3 weeks ago

    Melbourne, Victoria, Australia AFX Student Exchange Full time

    About AFX Student ExchangeWelcome to AFX Student Exchange, a dedicated Franco-Australian team with over twenty years of experience in creating customized exchange programs between France and Australia. Our organization is committed to providing high-quality, safe, and enriching experiences for students and educators. We offer a comprehensive suite of...

  • Student Services Officer

    6 months ago

    Melbourne, Australia Acknowledge Education Full time

    Ongoing commitment to your growth with $1,500 professional development allowance - Incredibly committed and supportive work environment - Be part of a fast-growing organization working in an agile environment **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a leading training provider with campuses...

  • Student Leadership Director for Swinburne Student Services

    2 weeks ago

    Melbourne, Victoria, Australia SHK Full time

    About the RoleThe Student Leadership Director will lead the development of student services at Swinburne, ensuring a vibrant and inclusive community. This role provides leadership of various programs and services tailored to Swinburne students' needs.Working under the direction of the SSA Board, the successful candidate will drive exceptional service...

  • Student Experience Lead

    6 months ago

    Melbourne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...

  • Receptionist/ Student Service

    6 months ago

    Melbourne, Australia ILSC Education Group Full time

    **Receptionist/Student** **Service** ILSC & Greystone College Melbourne seeks an enthusiastic Receptionist to join our friendly, supportive team at our Melbourne CBD campus, in a varied and challenging role. This position is for an immediate opening. The Receptionists are responsible for student services/reception department as follows: - Acting as the...

  • Student Services Officer

    6 months ago

    Melbourne, Australia Navitas Full time

    **Role Description** The Student Services Officer is responsible for assisting with the efficient, high-quality delivery of student services. Particular focus is placed on supporting student experience by being a welcoming presence at the reception desk, and fielding varied queries from students, parents, visitors and other stakeholders. The role plays a...

  • Student Services Director

    3 weeks ago

    Melbourne, Victoria, Australia SHK Full time

    About the roleWorking under the direction of the SSA Board, the CEO will lead the development of SSA as a key enabler of a vibrant and cohesive student community, and an effective provider of programs and services for Swinburne students.The role provides leadership of student services, and is responsible for tailoring these to the interests and needs of...

  • Program and Partnerships Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia AFX Student Exchange Full time

    Job DescriptionAvoiding the Ordinary: AFX Student Exchange is seeking a highly organized and culturally sensitive Program and Partnerships Coordinator to join our team on a part-time basis. This role is ideal for someone passionate about cultural exchange, relationship-building, and providing exceptional support to our participants and partners.Key...

  • Executive Director of Student Services

    4 weeks ago

    Melbourne, Victoria, Australia SHK Full time

    About the OrganisationThe Swinburne Student Association (SSA) is a new student-led services body that aims to provide a central place for students to connect with student services and representation. As a single student body established for Swinburne Students, the SSA will oversee the delivery of key student service areas, including advocacy, clubs and...

  • Program and Partnerships Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia AFX Student Exchange Full time

    About the RoleAFX Student Exchange is seeking a highly organized and culturally sensitive Program and Partnerships Coordinator to join our team in Melbourne.This part-time position (2-3 days per week) is ideal for someone passionate about cultural exchange, relationship-building, and providing exceptional support to participants and partners.Key...

  • Student Counselor

    5 months ago

    Melbourne, Australia E-Help Education & Migration Services Full time

    Position: Student Counselor Location: Melbourne City, Australia **Salary**: upto $65K per annum (based on experience) Counselor Experience in Education Sector is must **Job Responsibilities of Student Counsellor** - Counsel the student in terms of future qualification decision. - Help student arrange the documents systematically - Immigration software...

  • Student Services Officer

    5 months ago

    Melbourne, Australia Dixon Appointments Full time

    Higher Education - World ranked University - 3 month role - Full-time availability required - Provide support and advice to students - 3 month role - full-time hours **The Organisation** Our client is a world-ranked university leading the way in innovation, industry engagement and social inclusion. Proudly creative with real-world industry connections and...

  • Student Experience Advisor

    2 months ago

    Melbourne, Australia EDU Corporate Services Pty Limited Full time

    **About EDU**: EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses: - ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG. - ** Ikon Institute of Australia (Ikon)** -...

  • School First Aid Kit Checker

    3 months ago

    Melbourne, Australia Student First Aid Full time

    **As a School First Aid Kit Checker, you will play a vital role in helping Student First Aid make Victorian schools safer.** Student First Aid is a Victorian leader in school first aid and defibrillator supplies. We deliver premium products with a focus on our in-house Australian-made first aid kits, designed to meet Department of Education...