Manager, Student Central

1 month ago

Melbourne, Australia Deakin University Full time

**Job no**: 540205

**Work type**: Full-time

**Location**: Melbourne - Burwood, Flexible

**Categories**: Student Services, Customer Service
- Melbourne Burwood Campus
- Full-time and Fixed term until April 2024
- HEW 9 $122,771 - $130,125 + 17% Superannuation (pro rata, part-time)

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

The Manager, Student Central (Burwood) is responsible for the leadership, management and support of the Student Central teams located across four Student Central Hubs at the Burwood campus, and the Contact Centre. The Student Central teams provide a vast range of services to current students, staff and visitors including general enquiries and course and enrolment advice, aligned with Deakin's four Faculties. The teams are responsible for face-to-face service on campus, as well as resourcing phone queues, virtual appointments, online enquiries and a wide range of back-of-house administrative tasks. The position has seven direct reports who combined, oversee a team of 82 continuing staff and approximately 20 casuals. The position also provides support to other Student Central teams, located in Geelong and Warrnambool, and acts as a key strategic link in Student Services between Student Central and Faculty and Divisional areas. The position also facilitates the development of strategies for continuous improvement of all processes and ensuring these improvements are aligned with the University’s policies.

The Manager, Student Central (Burwood) provides strategic advice to the Group Manager, Student Central and International Compliance, and the Director, Student Service Operations on the organisation and planning of processes and services consistent with University policies and procedures, as well as to relevant external legislation. This involves actively leading the advancement of a quality service ethos, driving regular reviews of practices and systems to enhance the efficiency and effectiveness of services and processes, monitoring Key Performance Indicators (KPIs) and ensuring service standards are met and reported on.

**Your key responsibilities will include**:

- Lead with values, ethics and emotional intelligence to grow team resilience, inclusion and performance, set clear standards of expected behaviour and celebrate and reward outstanding performance
- Take a leadership role in service management, operational planning and reporting, benchmarking, training, data analysis and management, continuous process improvement, risk management, and quality assurance.
- Use accepted theory and practices to develop and deploy continuous improvement actions to ensure implementation of continuous improvement strategies in own work area.
- Actively engage and enable collaboration across teams and with a diverse range of stakeholders to negotiate inclusive and accessible solutions and achieve strategic goals
- Analyse problems, weigh up a range of options to identify accessible and inclusive solutions and translate complex issues into clear and understandable goals and targets for Deakin
- Plan for and manage risks and ensures timely delivery of programs and services
- Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance, in alignment with Deakin’s code of conduct and core university strategies and policies that promote a safe, sustainable and productive working environment.

**To be successful, you’ll have**:

- Postgraduate qualification and extensive relevant experience; or
- Extensive experience and management expertise; or
- An equivalent combination of relevant experience and/or education/training.
- Extensive experience working within a large organisation with complex administrative structures, policies and procedures.
- Demonstrated experience of leadership and management of staff.
- Evidence of supportive supervisory experience driving a performance culture within the team.
- Demonstrated experience in leading improvement initiatives.
- Significant experience in a customer service environment and the use of databases and information management systems.

**Applications for this position close on the 28**th** of June at 11:55 pm**

**SPECIAL REQUIREMENTS**
- Infrequent work outside business hours is required (e.g., work at evening or weekend events is required)
- Working with Children Check (refer to Recruitment Procedure)

**Please submit your updated resume and a short cover letter outlining your skills and experience for this role.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and in

  • Student Counsellor

    4 weeks ago

    Melbourne, Australia Central Queensland University Full time

    **About this Opportunity**: - Continuing, Full Time - Student Success Division - CQUniversity Melbourne - Higher Education Worker Level 7 - Total Remuneration $109,437 to $119,687 pa (including salary of $92,476 to $101,138 plus 17% superannuation and leave loading) **Join an organisation with an unbreakable belief that quality education, training and...

  • Student Engagement Officer

    1 month ago

    Melbourne, Australia Central Queensland University Full time

    **About this Opportunity**: - Fixed term, Full Time (Until 31 December 2023) - Students Directorate - CQUniversity Melbourne - Total Remuneration $79,115 to $83,564 pa (including salary of $66,854 to $70,613 plus 17% superannuation and leave loading) **Join an organisation with an unbreakable belief that quality education, training and research should be...

  • Student Coordinator

    1 month ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Student Experience Coordinator - Full time** - **Opportunity to grow and develop within the Learning and Development team** - **Flexible work - mix of in the office and WFH** - **Supportive team environment with a focus on continuous improvement** We are looking for an experienced administrator / HR administrator with a keen interest in learning and...

  • Project Officer

    1 month ago

    Melbourne, Australia Central Queensland University Full time

    **About this Opportunity**: - Fixed Term (5 years), Full Time - Student Success Division - CQUniversity Melbourne - Higher Education Worker Level 6 - Total Remuneration $99,224 to $106,865 pa (including salary of $83,846 to $90,303 plus 17% superannuation and leave loading) **Join an organisation with an unbreakable belief that quality education, training...

  • Program Manager Student Wellbeing

    15 hours ago

    Melbourne, Australia CQUniversity Full time

    Program Manager Student Wellbeing Apply now » Date: 31 May 2024 Job Location: Melbourne, VIC, AU #job-location.job-location-inline { display: inline; } Company: Central Queensland University About this Opportunity Continuing, Full Time Student Success Division CQUniversity Melbourne Higher Education Worker Level 8 ...

  • Student Support Assistant

    4 weeks ago

    Melbourne, Australia Education and Training Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 24/04/2023 - 20/12/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Teacher Reference: 1335443 **Selection Criteria**: SC1 Demonstrated high level oral and written communication skills. SC2 Demonstrated outstanding organisational skills and...

  • Digital Development Manager UX/UI Lead

    4 weeks ago

    North Melbourne, Australia Dwell Student Living Full time

    **Digital Development Manager, UX/UI Lead** Are you an experienced professional in the dynamic field of digital development ready to take on a new challenge? We're seeking a strategic Digital Development Manager to enhance and develop digital assets to drive business conversion through engaging UX/UI design and customer centric platforms. **About Us**: As...

  • Student Experience Manager

    1 month ago

    Melbourne, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. *** **About the role** We are currently seeking a **Student Experience Manager **to join our **Melbourne **team. The Student Experience...

  • Student Surveys Manager

    1 month ago

    Melbourne, Australia RMIT VN Full time

    Overview: - Full-time, Continuing position - Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements - Based at the Melbourne CBD campus, and hybrid ways of working About You Take on an important opportunity to manage and operate RMIT's key student surveys, providing actionable insights for management and senior executive on the voice of...

  • Primary Teachers in The Central Desert, Nt

    1 month ago

    Melbourne, Australia Footprint Placements Full time

    Are you a passionate and engaging primary teacher who would excel in a remote community? Do you have the knowledge to deliver a learning program which meets the diverse characteristics, needs and learning styles of students? Located near Tjoritja/MacDonnell Ranges approximately 3 hours from Alice Springs, the school has approximately 100 students with...

  • Mip's - Student Pathways Advisor

    3 days ago

    Melbourne, Australia Education and Training Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 27/03/2023 Organisation: Education and Training **Salary**: Salary not specified Occupation: Education and Training Reference: 1334694 **Selection Criteria**: - Demonstrated ability to work effectively within a team environment. - Demonstrated experience in working with young...

  • Student Management Officer

    4 weeks ago

    Melbourne, Australia Dixon Appointments Full time

    Start ASAP for 6-10 weeks - Multiple roles vacant - Student facing - **Full training provided**: - **Post-Secondary Education**: - **Located in Melbourne CBD, close to public transport** **COMPANY**: Australia's leading provider of training for the foods, tourism, hospitality and events industries. **ROLE**: Provide administrative and operational support...

  • Student Management Officer

    14 hours ago

    Melbourne, Australia Dixon Appointments Full time

    4 month assignment commencing ASAP - Full-time in CBD - Post-Secondary Education - 4 month assignment commencing ASAP - Full-time in CBD - Post-Secondary Education **The Organisation**: TAFE institute providing training and vocational education in Hospitality, Tourism, and Culinary Arts. **The Role**: Provide administrative and operational assistance to...

  • Acknowledge Education

    4 weeks ago

    Melbourne, Australia UP Education Full time

    **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, counselling, civil construction and hospitality. In our 140-year history in education,...

  • Manager - International Admissions and Compliance

    5 days ago

    Melbourne, Australia Central Queensland University Full time

    **About this Opportunity**: - Fixed Term (until 31/12/2024), Full Time - International Directorate - CQUniversity Melbourne or Sydney - Higher Education Worker Level 8 - Total Remuneration $126,883 to $142,289 pa (including salary of $107,218 to $120,237 plus 17% superannuation and leave loading) **Join an organisation with an unbreakable belief that...

  • Lecturer - Project Management

    4 weeks ago

    Melbourne, Australia Central Queensland University Full time

    **About this Opportunity**: - Continuing, Full Time - School of Engineering and Technology - CQUniversity Melbourne or Sydney - Total Remuneration $121,363 to $144,121 pa (including salary of $102,554 to $121,785 plus 17% superannuation and leave loading) - Comprehensive relocation package available **Join an organisation with an unbreakable belief that...

  • Student Counsellor, Student Counselling and

    1 month ago

    Melbourne, Australia RMIT VN Full time

    Overview: Multiple positions available: - 1x Part-time (0.8 FTE), Fixed Term position until 26 April 2024 based at Brunswick Campus- 1x Full-time, Fixed Term position until 27 September 2024 based at Melbourne City Campus- Salary Level HEW 7 (pro rata for part-time) + 17% Superannuation and Flexible Working Arrangements About You Are you a passionate and...

  • Program Manager Central

    2 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 45828 - **Full time** Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of...

  • Student Management Coordinator

    1 month ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing full-time salary $91,176 per annum plus 11% superannuation**: - ** Full-time and ongoing opportunity** **About the role**: We have two exciting opportunities for highly motivated and committed individuals to join the Student Management Team as the Student Management Coordinator - Centre for Food Trades and Culinary Arts and or Student...

  • Product Manager

    1 day ago

    Melbourne, Australia IDP Education Ltd Full time

    An ASX100 business with a 50-year heritage, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ _ - We are on a mission to build the world's leading platform and connected community to guide students along...