Student Experience Manager
3 weeks ago
**About Australian Learning Group (ALG)**
ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.
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**About the role**
We are currently seeking a **Student Experience Manager **to join our **Melbourne **team.
The Student Experience Manager leads and delivers student experience in the campus they are based. This frontline role leads of a small team to execute on exceptional student experience, ensuring satisfaction of ALG’s service standards. This role is also the custodian of campus operations, ensuring the smooth and efficient operation of the campus and staff workspace.
**About you**
You have proven developing leadership and management abilities, excellent verbal and written communication skills, computer proficiency in word and excel processing, and organisational and time management skills.
A naturally outgoing and energetic person with exceptional influencing skills who can calm down and reassure stressed-out students. Has a positive can-do and helpful attitude. This person also has the capacity to think quickly under pressure and to guide and support team members.
**Qualifications and Experience**:
- 2-4 years of experience working in a in a Registered Training Organisation or customer service setting
- Experience providing student support aligned to the Standards for Registered Training Organisations (RTOs) 2015
- Experience providing student services to international students under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (preferred but not essential)
- Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS)
- Experience with customer relationship management / contact centre software (eg. Zendesk)
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**What makes working with us exciting**:
- Paid birthday leave
- Work-life balance
- Training and development opportunities
- Job rotation and career progression
- A positive culture and fun team
**Diversity & Inclusion**
**Next steps**:
- We are only able to consider applicants with the right to live and work in Australia
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