Client Partnership Specialist

5 months ago

South Yarra, Australia Lex Medicus Full time

This successful and innovative medico-legal company is seeking another new team member to join their high-performing client/customer service team. We are looking for our next superstar to join a fun, engaging, and supportive team.

Reporting to a supportive and 'switched on' manager, you will be trained from the ground up in all admin and customer service aspects of the role. As you grow in your position with guidance and support, the role will evolve to become a Client Partnership Specialist, where you will play a vital role in building and nurturing long-term client relationships - a highly valuable skillset to acquire

This incredibly varied and interesting position, where no two days are the same, will initially involve the following responsibilities:

- Actively engaging with clients and specialists.
- Providing high-quality customer service by identifying and assessing client needs, advising on services/information, and problem-solving as required.
- Providing advice and recommendations to clients on additional and beneficial services.
- Building and maintaining trusted and professional client relationships.
- Managing all aspects of client booking and appointment processes via the online system.
- Following up with external consultants for information and updating the online system as required.
- Attending weekly team meetings.
- Supporting company events, functions, seminars, and training days as required.
- Maintaining company standards across all areas of the business and representing the company professionally.

As a Client Partnership Specialist, you will go beyond traditional customer service roles by becoming a key point of contact for our clients. Your focus will be on developing strong and long-lasting partnerships, understanding their unique goals, challenges, and requirements. By tailoring our services to meet their specific needs, you will foster trust and loyalty.

This role would best suit someone with customer service skills who is eager to learn how to excel as a Client Partnership Specialist. The company has a great track record of training new team members, providing them with the confidence and knowledge to succeed in this dynamic role.

Join us, and you'll have the opportunity for great career growth and to make a significant impact as a valued member of our team.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus
- Monthly bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- South Yarra, VIC 3141: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willing to complete a background check

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in South Yarra, VIC 3141

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