Client Success Coordinator

2 weeks ago


Sydney, Australia Hatch Full time

** This role is at Nine (not for Hatch)**

Hatch is supporting Nine to find a great Client Success Coordinator - Corporate Subscriptions to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Nine.

**About the role at Nine**

As the Client Success Coordinator you will support the growing Corporate Subscription and Licensing Business by providing high level customer service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Nine.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location



  • Sydney, Australia ArchiPro Full time

    **About You** Are you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced **Client Success Coordinator** to join our Australasian team. **About Us** ARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate...


  • Sydney, New South Wales, Australia ArchiPro Full time

    About YouAre you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced Client Success Coordinator to join our Australasian team.About UsARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate about connecting...


  • Sydney, New South Wales, Australia MRI Software Full time

    ABOUT THE ROLE:The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products.As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this process...


  • Sydney, Australia MRI Software Full time

    ABOUT THE ROLE: The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products. As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this...


  • Sydney, Australia Cuscal Full time

    Be part of a high performing team and have excellent career growth opportunity - Support Client Partnership Managers in managing the service provided to clients - We offer a hybrid working model **Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and everchanging. We are an established market leading...


  • Sydney, New South Wales, Australia Cashrewards Full time

    Hey there! Let me introduce you to Cashrewards, the top cashback platform in Australia that everyone loves.Our team is not only loved by shoppers, but they also think we're pretty amazing. In fact, we've been recognized as a Great Place to Work, so you know we're doing something right! Now, let's dive into this exciting role and see if you're up for the...


  • Sydney, New South Wales, Australia International SOS Full time

    About the role:The Client Success Partner is part of a Client Services team that will handle all requests and queries sent from their assigned customers and sales team in the regionKey responsibilities: Manage and support the regional client portfolio as a team Handle client implementation and onboarding Supports Account Management and Business Development...


  • Sydney, New South Wales, Australia Cuscal Full time

    Be part of a high performing team and have excellent career growth opportunity Support Client Partnership Managers in managing the service provided to clients We offer a hybrid working modelOur client's success is our success. And you make it happenPayment systems are complex, regulated and everchanging. We are an established market leading brand who are...


  • Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...


  • Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...


  • Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** -...


  • North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...


  • Sydney, New South Wales, Australia Ascenda Loyalty Pte Ltd Full time

    Nice to Meet You We are AscendaAscenda provides the rewards infrastructure for leading financial services brands across the world.Our clients include the world's largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin...

  • Events Coordinator

    3 weeks ago


    Sydney, Australia HR Success Full time

    Well-established, “for purpose” organisation - Central Sydney CBD location, remuneration $80kpa + super is indicative - Flexibility required (occasional early morning/evening work required) We’re seeking a pro-active, mature-minded events professional, to “take the reins” and coordinate regular online and in-person events as part of our support...


  • Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the Role This role holds...


  • Sydney, New South Wales, Australia PulseLearning Full time

    Reference number:CSPIRE_2023**Location:Remote** (Isle of Ireland)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a team that designs,...


  • Sydney, New South Wales, Australia PulseLearning Full time

    Location:Australia (remote)Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider?Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wider community?Want to be part of a Team that designs, develops, and delivers best-in-class,...

  • Events Coordinator

    2 weeks ago


    Sydney, New South Wales, Australia HR Success Full time

    Well-established, "for purpose" organisation Central Sydney CBD location, remuneration $80kpa + super is indicative Flexibility required (occasional early morning/evening work required)We're seeking a pro-active, mature-minded events professional, to "take the reins" and coordinate regular online and in-person events as part of our support for small...


  • Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the role** As...


  • Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...