Client Success Officer

6 days ago

Sydney, Australia Cuscal Full time

Be part of a high performing team and have excellent career growth opportunity
- Support Client Partnership Managers in managing the service provided to clients
- We offer a hybrid working model

**Our client’s success is our success. And you make it happen**

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP and open banking.

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

**We are looking for a Client Success Officer to join our Client Partnership team.**

Reporting to the Senior Manager, Client Partnership, this role is to work closely with the Client Partnership Managers (CPM) and external clients to ensure exceptional client experience and service delivery is provided.

The Client Success Officer anticipates client challenges or queries and proactively provides solutions and answers to increase client satisfaction. The role is also responsible for handling more complex operational queries, resolved through interactions with the client and internal stakeholders.

The Client Success Officer will identify, recommend, and deliver process improvement initiatives to better service clients, through trends analysis and client feedback.

As a Cuscal Client Success Officer, you will:

- Support CPMs as required in day-to-day client servicing including coordination of client onboarding, training, adoption, retention and offboarding.
- Escalation points for operational and more complex queries
- Responsible for client operational meetings, governance, and Post Incident Report (PIR) distribution
- Responsible for centralised client activities including RFP support, Account Plans, contract governance, offboarding and compliance.
- Provide expert problem management (third level support) for difficult client issues, working with relevant internal stakeholders.
- Identify, recommend, and deliver processes improvements to increase efficiency and improved client experience.

**What’s in it for you?**

When you join Cuscal, you become part of something bigger. You will work with a close-knit team with fantastic opportunities to learn and grow in your career. You’ll be working for a values-based organisation that supports development, internal career moves and flexible working.

**About You**

***

Additionally, we invite you to have the following to be considered for this opportunity:

- Experience and an understanding of the payments/retail banking environment (highly desirable)
- The ability to create presentations and experience in working with tenders.
- Proven track record of working in a B2B client facing role and operational service delivery management experience.
- Skills working in a fast-paced environment with the ability to manage multiple priorities in an effective and proactive manner.
- Attention to detail and the experience of working in a deadline driven environment.
- High level of written and verbal communication skills and the aptitude to be able to communicate with diverse range of stakeholders in a multilayered environment.
- Demonstrated experience of building and managing strong stakeholder relationships in a collaborative and consultative manner.
- Critical thinking mindset and the ability to analyse problems and provide strategic solutions.
- Tertiary qualifications in a finance or technology discipline (desirable) or equivalent experience

**Why Cuscal?**

We are a leader the rapidly evolving world of Open Data and payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia can thrive. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Step

  • Client Success Officer

    1 week ago

    Sydney, New South Wales, Australia Cuscal Full time

    Be part of a high performing team and have excellent career growth opportunity Support Client Partnership Managers in managing the service provided to clients We offer a hybrid working modelOur client's success is our success. And you make it happenPayment systems are complex, regulated and everchanging. We are an established market leading brand who are...

  • Client Success Representative

    2 weeks ago

    Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    **SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...

  • Client Success Representative

    1 month ago

    Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Client Success Representative

    3 weeks ago

    Sydney, Australia Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    Clients are the lifeblood of Emarsys, from globally focused enterprise-level organisations to the smaller and more specialised high street names.Taking ownership of a select portfolio, you'll be responsible for the satisfaction, retention, and growth of those clients, turning them into Emarsys advocates. You'll work to engage with and understand the people...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Manager

    3 weeks ago

    Sydney, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Head of Client Success

    2 weeks ago

    Sydney, Australia LegalVision Full time

    **About LegalVision**: LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across...

  • Client Success Manager

    2 weeks ago

    Sydney, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGER REPORTING TO: APAC CEO OFFICE LOCATION: SYDNEY Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working...

  • Director, Client Success

    1 week ago

    Sydney, New South Wales, Australia Reward Gateway Full time

    Director, Client Success Department:Client Success Employment Type:Full Time Location: Melbourne or Sydney Description As of May 16th 2023, Reward Gateway was acquired by Edenred.Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1...

  • Head Of Client Success

    1 week ago

    Sydney, New South Wales, Australia SIMPEL Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel Help our clients deliver some of the largest projects in Australia.Be part of a fast-growing tech scale up.New Sydney City office Immediate start The construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Avetta, LLC Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for yourcustomers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...

  • Client Success Specialist

    2 months ago

    Sydney, Australia Isentia Full time

    Service delivery & client support to ANZ clients across varied industries - Work hours are 7am - 3pm - Hybrid - Office and Home-based Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government...

  • Client Success Consultant

    2 weeks ago

    Sydney, Australia PracticeEvolve Full time

    About PracticeEvolve At PracticeEvolve, we’re on a mission to reshape the legal tech industry and we want you to lead the charge with us. Our vision is audacious - to be the most valued legal tech company in the world. And we believe the key to achieving this lies in building a global community of like-minded individuals who share our unwavering passion...

  • Client Success Executive

    1 week ago

    Sydney, New South Wales, Australia InMoment Full time

    Client Success ExecutiveYOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it...

  • Client Success Executive

    2 weeks ago

    Sydney, New South Wales, Australia InMoment Full time

    YOUR OPPORTUNITYDo you want to work in tech and help clients improve their customer experience? Here's an opportunity to work with the leading agency in the industry, who have a track record of helping businesses transform around experience improvements.WHO WE AREAt InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it As a team, we recognise...

  • Client Success Director

    1 week ago

    Sydney, New South Wales, Australia Mediaocean Full time

    Mediaocean is the mission-critical platform for omnichannel advertising.With more than $200 billion in annualized media spend managed through its software, Mediaocean connects brands, agencies, media, technology, and data.Using AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean powers campaigns from...

  • Client Success Associate

    1 week ago

    Sydney, Australia RFI Global Full time

    **Company Overview** Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry. Founded in 2006, RFI has seen growth of over 40% year on year for 16 years and is looking for fast paced ambitious motivated people to help realise its rapid...