Client Success Coordinator, Corporate Subscriptions

3 weeks ago


North Sydney, Australia Nine Full time

**Company Description**
Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

The Subscription and Growth division within Nine Publishing is responsible for brand marketing, subscription revenue, audience growth and commercial amplification across consumer and corporate

As the Client Success Coordinator you will support the growing Corporate Subscription and Licensing Business by providing high level customer service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.

Day to day you will:

- Set-up and onboarding of corporate subscriptions clients across online and print.
- Manage and renew existing corporate clients accounts
- Identify upsell opportunities with existing clients
- Ensure clients gain access to publications in a timely manner.
- Manage inbound/outbound calls from/to clients, address issues and provide support over the phone
- Troubleshoot technical and access issues for online subscriptions as well as general customer service support.
- Provide post sale support to Corporate Subscription clients including updating account details, users and publications.
- Provide effective, timely and accurate responses to customer enquiries.
- Responsible for the hygiene and management of the Salesforce data set and ensuring case and user information is up to date
- Assist with reporting where required
- Keep records of customer interactions, compile reports on overall customer satisfaction

Please note this position offers hybrid working (office / work from home).
**Qualifications**
What we would like to see demonstrated on your resume:

- Excellent customer service and communication skills
- Strong attention to detail
- Digital and print media awareness and experience is ideal
- Computer literacy - proficient in MS Office and Google Suite
- Internal system knowledge eg cyber-sell, salesforce is ideal
- Ability to operate collaboratively as part of a team, or autonomously in a fast-paced, deadline-driven, dynamic environment.
- Excellent organisation and time management skills

**Additional Information**
Our Commitment to Diversity and Inclusion:
**Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.



  • North Sydney, Australia Nine Full time

    Company Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape culture...


  • Sydney, Australia Hatch Full time

    ** This role is at Nine (not for Hatch)** Hatch is supporting Nine to find a great Client Success Coordinator - Corporate Subscriptions to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Nine. **About...

  • Sales Coordinator

    3 weeks ago


    North Sydney, Australia Nine Full time

    Company Description **Your New Opportunity** Nine Publishing is responsible for content generation and product management for all wholly-owned digital and print mastheads in Australia. News media titles include The Age, The Sydney Morning Herald, The Australian Financial Review, Brisbane Times and WAToday. The Subscription and Growth division within Nine...


  • North Sydney, Australia Nine Full time

    Company Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. **Job Description**: The...


  • North Sydney Council, Australia Gartner Full time

    Gartner is a world-renowned leader in providing expert analysis and bold ideas to drive business success.As a Client Success Associate, you will be part of a collaborative and supportive culture that values diversity and inclusion. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual...


  • Sydney, New South Wales, Australia Storyful Full time

    Job DescriptionAs a Marketing Manager on our Subscriptions Growth team, you will play a critical role in driving the success of our subscription business.Key ResponsibilitiesDevelop and execute campaigns that deliver exceptional results and drive subscription growth.Work closely with cross-functional teams to ensure seamless execution of campaigns and...


  • Sydney, Australia ArchiPro Full time

    **About You** Are you a dynamic, results-driven individual with a passion for client success? At ARCHIPRO we're seeking an experienced **Client Success Coordinator** to join our Australasian team. **About Us** ARCHIPRO is a cutting edge online platform seamlessly matching people who are building with trusted products and professionals. We're passionate...


  • Sydney, New South Wales, Australia Nine Full time

    About This RoleThe Editorial Newsletter Director will lead the development and delivery of The Australian Financial Review's newsletters, ensuring their quality, accuracy, and timely distribution. As part of our senior editorial team, you will collaborate with other directors to set strategic priorities and drive editorial initiatives. Your expertise in...


  • Sydney, Australia Reserve Bank of Australia Full time

    A. S. Holmes Library Contract Management and Subscriptions Librarian This role is part of the Economic Group, Economic Research Department and is based in the A. S. Holmes Library, Reserve Bank of Australia. About the team The A.S. Holmes Library is home to a team of highly skilled information professionals and supports the operations of the Bank by...


  • Sydney, Australia Gartner Full time

    **Description**: **What makes Gartner a great place to work?** We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability...


  • Sydney, New South Wales, Australia Sprintlaw Pty Full time

    Company OverviewSprintlaw Pty is a leading online law firm dedicated to providing smart, simple, and affordable legal solutions for small businesses and startups across Australia.Job DescriptionAs a Subscription Service Terms Specialist, you will play a crucial role in ensuring our clients' subscription services are legally protected. Your expertise will be...


  • Sydney, Australia Gartner Full time

    **Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...


  • North Sydney, Australia Charterhouse Full time

    **Corporate Services & Facilities Coordinator**: - **Sydney CBD**: - **$70k + Super**: - **Onsite** An excellent opportunity has become available for a **Corporate Services & Facilities Coordinator** to join our Sydney client office team The Corporate Services Coordinator is responsible for arranging and delivering a diverse range of Workplace Services...


  • Sydney, New South Wales, Australia Storyful Full time

    About the RoleThis is an exciting opportunity to join our Subscriptions Growth team as a Marketing Manager and contribute to the success of our subscription business.Key ResponsibilitiesDevelop and execute campaigns that drive subscription growth.Work closely with cross-functional teams to ensure seamless execution.Collaborate with stakeholders to identify...


  • Sydney, New South Wales, Australia Sprintlaw Pty Full time

    Job TitleAs a Legally Protected Subscription Services specialist, you will be responsible for ensuring our clients' subscription services are protected through customised terms and conditions.Key responsibilities include:Drafting and reviewing subscription terms and conditions.Collaborating with our expert lawyers to ensure compliance with Australian laws...

  • Engineering Manager

    4 weeks ago


    Sydney, Australia Canva Full time

    Team *** **Engineering** *** Country *** **Sydney, Australia*** Schedule *** **Full-time** *** On-site/Remote *** **Hybrid** **Join the team redefining how the world experiences design.** Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find...


  • Sydney, Australia Mintel Full time

    (Sydney-based, or able to travel to Sydney frequently)_ - _Suitable for recent university/TAFE graduates, or school-leavers with experience of business internships etc._ Are you passionate about data, consumer trends and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and...


  • North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...


  • North Sydney, Australia Gartner Full time

    **Description**: **About the role**: Are you an experienced Client Success Manager who is great at cultivating relationships with C-suite executives and their teams? Are you passionate about technology and comfortable working in a target driven environment? You’ll be part of a fast-paced, dynamic team providing the highest level of client support to...


  • Sydney, Australia Corporate Traveller Full time

    **Job no**: 517544 **Brand**: Corporate Traveller **Work type**: Full time **Location**: New South Wales, Queensland, South Australia, Victoria, Western Australia **Categories**: Corporate & Group Travel **About Corporate Traveller** Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the...