Workers Compensation Claims Administration Officer

2 months ago

Melbourne, Australia DXC Technology Full time

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

The Workers Compensation Claims Administration Officer plays a vital role in assisting with the processing and management of workers' compensation claims. This position involves administrative support, ensuring compliance with regulations, and providing excellent customer service to injured employees and stakeholders.

**Key Responsibilities**
- **Claims Processing**:

- Assist in processing and management of workers' compensation claims.
- Ensure all documentation is complete and compliant with relevant laws and regulations.
- ** Communication**:

- Communicate effectively with customers, medical and service providers.
- ** Data Management**:

- Maintain accurate and up-to-date records of all claims in the claims management system.
- ** Customer Service**:

- Liaise effectively with medical service providers and injured workers when making and rescheduling medical appointments.
- Provide timely responses to enquiries about claim status and processes.
- ** Compliance**:

- Ensure all claims are handled in accordance with federal and state regulations.
- Assist in audits and compliance reviews as needed.
- ** Team Collaboration**:

- Work closely with the claims management team to support overall claims operations.
- Participate in training sessions and team meetings.

**Key Skills & Experience**
- ** Education**:

- Higher School Certificate or above.
- ** Experience**:

- Previous experience in workers' compensation claims management or a related field is a plus.
- Familiarity with insurance processes and regulations is beneficial.
- ** Skills**:

- Strong organisational and time management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite.
- ** Attributes**:

- Detail-oriented with strong analytical skills.
- Ability to handle sensitive information with confidentiality.
- Strong customer service orientation.

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer

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