Desktop Support

5 months ago


Melbourne, Australia Webhelp Full time

**Information Technology**

**Location**
- Melbourne, Australia***

Job Title:
Desktop Support - 3 Days per Week(Onsite)

**Job Description**:
Ready to embark on an exhilarating journey in your career? Concentrix Australia is in search of a vibrant and customer-focused professional with exceptional Desktop Support skills, specialising in the thrilling realm of Customer Experience (CX).
** You will**
- Be the first point of contact for customers who require technical support
- Provide excellent customer service
- Take responsibility for incidents, problems, service requests, and provide clients with great service as you work to resolve via the appropriate workflow
- Leverage modern tooling to help triage and resolve incidents in a timely and professional manner
- Work professionally and collaboratively with third-party suppliers where it is necessary for the resolution of issues
- Update documentation maintained per client to assist with efficient incident response and in keeping with contractual requirements
- Timely escalation of support related issues to appropriate senior managers

**You have**
- Industry experience working on 24/7 support programs
- 2-3 years’ experience in a customer-facing service delivery role
- An understanding of ITIL processes. Certification is a plus but not mandatory
- Understanding of AWS or Azure Cloud principles and practices
- Experience working with mobile operating systems and devices (iOS and Android)
- Experience working with Mac operating system such as JAMF
- Experience with asset and vendor management
- Experience with Audio Visual systems
- Exceptional communication skills
- Excellent organisation and time management skills
- Industry experience with Service Desk ticketing systems e.g. Service Now, Remedy etc.
- The ability to logically problem-solve

**Location**:
AUS Melbourne - 565 Bourke Street Level 12

Language Requirements:
Time Type:
Part time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Desktop Support

    5 months ago


    Melbourne, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    2 weeks ago


    Melbourne, Australia Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot for printers, computer...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises. Our team is dedicated to delivering exceptional support to our clients.We are seeking a skilled Desktop Support Officer to join our team on a part-time basis. The successful candidate will be responsible for providing on-site and on-call assistance to end-users...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a leading IT services provider, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled Desktop Support Officer to join our team. The successful candidate will be responsible for providing onsite and on-call assistance to end-users within...


  • Melbourne, Victoria, Australia Excis Compliance ltd Full time

    Job Title: Desktop Support Engineer L1 Melbourne AUWe are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Australia, for a year-long contract with potential renewal.Job DescriptionWe are looking for a talented Desktop Support Engineer in Melbourne, Australia. This position is a year contract position with a possibility to renew. We...


  • Melbourne, Victoria, Australia Excis Compliance ltd Full time

    Job Title: Desktop Support Engineer L1 Melbourne AUAbout the Role:We are seeking a highly skilled and experienced Desktop Support Engineer to join our team in Melbourne, Australia. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users with desktop and laptop hardware, software, and network issues.Key...


  • Melbourne, Victoria, Australia Excis Compliance ltd Full time

    Job Title: Desktop Support EngineerWe are seeking a skilled Desktop Support Engineer to join our team at Excis Compliance ltd in Melbourne, Australia.This is a year contract position with a possibility to renew.We do not sponsor any visa or work permit. Therefore, candidates must have legal working permits themselves.Key Responsibilities:Provide technical...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a leading IT services partner, delivering innovative solutions to medium to large-scale enterprises.We seek an experienced Desktop Support Specialist to join our team, providing timely and accurate assistance to end-users within our desktop computing environment.Key Responsibilities:Coordinating various activities and...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a leading IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled Desktop Support Officer to join our team. As a key member of our support team, you will be responsible for providing timely and accurate assistance to...


  • Melbourne, Victoria, Australia Excis Compliance ltd Full time

    Job Title: Desktop Support EngineerWe are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Australia.This is a year-long contract position with the possibility of renewal.Please note that we do not sponsor any visa or work permit, so candidates must have a valid working permit.Key Responsibilities:Provide technical assistance to...


  • Melbourne, Victoria, Australia Excis Compliance ltd Full time

    Job Title: Desktop Support EngineerWe are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Australia.This is a year-long contract position with the possibility of renewal.Please note that we do not sponsor any visa or work permit, so candidates must have a valid working permit.Key Responsibilities:Provide technical assistance to...


  • Melbourne, Victoria, Australia Technetics Full time

    Job Title: Desktop EngineerThe role of the Desktop Engineer is to provide technical support and maintenance for desktop computers and related systems in assigned public schools throughout Victoria. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing training and support to school staff.Key...


  • Melbourne, Victoria, Australia Corpay Full time

    About the RoleWe are seeking an experienced Desktop Support Administrator to join our team at Corpay. In this role, you will provide desktop support, assist with onboarding, and resolve immediate issues for internal employees across two Melbourne offices.Key ResponsibilitiesResolve desktop application, workstation, and related equipment problems in a timely...


  • Melbourne, Victoria, Australia Corpay Full time

    About the RoleWe are seeking an experienced Desktop Support Administrator to join our team at Corpay. In this role, you will provide desktop support, assist with onboarding, and resolve immediate issues for internal employees across two Melbourne offices.Key ResponsibilitiesResolve desktop application, workstation, and equipment problems in a timely manner...


  • Melbourne, Victoria, Australia Technetics Full time

    Job Title: Desktop EngineerThe role of the Desktop Engineer is to provide technical support and maintenance for desktop computers and related systems at assigned public schools throughout Victoria.Key Responsibilities:Identify, troubleshoot, and resolve technical support issues at assigned schoolsWork collaboratively with the Schools' ICT Management to plan...


  • Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled Desktop Support Specialist to join our team at Pyramid Global Technologies. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting application and OS issues, and ensuring that all laptops and desktops are working properly.Key ResponsibilitiesBuild...


  • Melbourne, Victoria, Australia Axiom Technologies Full time

    Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises. Our team is dedicated to delivering exceptional support to our clients.We are seeking a skilled Desktop Support Officer to join our team. As a key member of our support team, you will be responsible for providing timely and accurate assistance to end-users within...


  • Melbourne, Victoria, Australia NTT DATA Services Full time

    Role Overview:We are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Victoria (AU-VIC), Australia (AU). The successful candidate will be responsible for providing exceptional support to end-users, ensuring the smooth operation of our desktop systems and technologies.Key Responsibilities:Act as the primary point of contact for...


  • Melbourne, Victoria, Australia NTT DATA Services Full time

    Desktop Support EngineerJob Summary:NTT DATA Services is seeking a skilled Desktop Support Engineer to join our team in Melbourne, Victoria (AU-VIC), Australia (AU). As a key member of our EUC Team, you will provide exceptional support to End Users in a Client Environment, ensuring seamless IT operations and delivering outstanding results.Key...


  • Melbourne, Victoria, Australia NTT DATA Services Full time

    Role Overview:We are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Victoria, Australia. As a key member of our EUC Team, you will provide support to End Users in a Client Environment, ensuring seamless IT operations.Key Responsibilities:Act as a primary point of contact for clients, providing timely and effective...