Desktop Support Administrator

3 days ago

Melbourne, Australia Camp Australia Full time

At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.

We partner with government, independent and religious schools across Australia. As every school is different, and every child is unique, we tailor our programs to consider each school, their community, their parents and children. We are continually improving the quality of our service delivery as we strive to deliver Service Excellence every day, every session.

We created our new values: courage, gratitude, respect, joy and belonging, by listening to the voices of everyone in our team, and they speak to who we aspire to be and how we act toward each other. Our values ensure we put people at the heart of our organisation and everything we do. At Camp Australia, we are building a culture that makes CA the best place to do the work our team loves

**THE OPPORTUNITY**

As Desktop Support Administrator, you will ensure the smooth operation and maintenance of desktop infrastructure, providing technical assistance and troubleshooting support to end-users. You will be part of a friendly and collegiate inhouse IT team.

Some of your main responsibilities will be:

- Manage support requests in Camp Australia’s support ticketing system (Jira Service Desk), with detailed information of actions taken and ensure issues are resolved within SLAs (Service Level Agreements)
- Assist Australian based end users with any hardware/software issues.
- Onboarding and offboarding staff, as well as setting permissions and access rights.
- Maintain management software (SCCM, Manage Engine, AD, 365 and Azure).
- Act as an escalation point for the level 1 support team.
- Liaise with laptop vendors for hardware support, repair, or replacement
- Manage the hardware asset register to ensure all hardware can be tracked and maintained

**ABOUT YOU**

A proficient Desktop Support Administrator, you will have experience with Active Directory and Microsoft 365/Azure. A strong working knowledge of DNS, DHCP, VPNS, Networking and WAP configuration is also essential. The following is also on our wishlist:

- Experience with Jira
- Experience in scripting, especially Powershell
- Sharepoint, MDT or InTune.
- Windows 10 and Windows 11 configurations and settings

Building strong stakeholder relationships will be second nature to you, providing optimum support to our nationwide team. We adopt a hybrid working model, so you will have the flexibility of working from home and from our Malvern East corporate office.

**BENEFITS**

Our team is our greatest asset, so you will be joining a friendly and supportive one who are passionate about Guiding Childrens’ Growth. We are the leader in our field and our plans to grow will provide career development opportunities for those looking to grow with us. We offer a competitive salary package, paid parental leave, and wellbeing days to ensure our team feel appreciated and supported.

**HOW TO APPLY**

Please submit your resume and cover letter ASAP

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