Desktop Support Officer

5 months ago

Melbourne, Australia Osborne Richardson Australia Full time

**Salary**:
$45-$50 per hour

**Location**:
VIC - Melbourne

**Ref**:
OB/0641

**Description**:
Osborne Richardson specialise in public-sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.
- Initially to 5 Jul 24
- Immediate start
- $50/hr plus Super
- Castlemaine

We are seeking an experienced Desktop Support Officer to join a local city council. In this role, you will be responsible for providing Level 1 and 2 support. The council premises are a 1.5 hour drive from Melbourne CBD
Key responsibilities:

- Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals.
- Perform daily tape backup runs to change, retrieve, clean, load, collate and label backup tapes, and to maintain these backup tapes off site
- Test new hardware, arrange UAT, register and roll out new IT assets and return replaced equipment for decommissioning.
- Setup loan equipment (such as projector etc) for purpose of Council related presentation
- Log, record and manage all requests assigned to you via the IT Helpdesk system, escalate tickets to external vendors as required in order to meet request closure timeframes
- Prepare mobile devices (iPhones, iPad etc), deploy them, and manage via T-MDM.
- Troubleshoot and Support Teams meeting rooms
- Troubleshoot and Support machines on AoVPN
- Monitoring and updating inventory of all hardware assets

**Experience**:

- At least 5 years of experience with the technologies listed under key responsibilities.
- Experience providing technical support and a high standard of service to all business system users at the desktop level.
- Good analytical and problem-solving skills to readily identify, understand and resolve problems are required.
- Highly motivated and with a well-developed sense of responsibility to meet objectives and a willingness to learn new technologies and best practices
- Facilitation skills to provide informal training to IT staff and users.

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